Senior Customs Operations Manager

1 day ago

Dublin, Dublin City, Ireland beBeeLeadership Full time €52,000 - €74,000
Customs Leadership Role

Our customs clearance team is seeking an experienced leader to oversee daily operations and drive team performance.

This role combines customs expertise with strong leadership skills to ensure efficiency, compliance, and smooth operational flow in a fast-paced environment.

The successful candidate will provide guidance and support to our centralised Dublin-based customs team as well as regional operational teams to maximise performance and compliance.

  • Supervise and support the Data Entry team in their daily activities and resolve queries.
  • Act as the escalation point for departmental issues.
  • Oversee the onboarding and training of new staff members.
  • Allocate declaration assignments promptly and fairly to meet business timelines.
  • Review and streamline processes to improve efficiency and remove duplication.
  • Design, document, and implement new procedures where required.
  • Manage customer authorisations, ensuring the correct clearance procedures are followed.
  • Ensure all company policies, processes, and procedures are strictly adhered to.
  • Identify and implement improved working methods to enhance team and business performance.
  • Develop an in-depth understanding of customer requirements to ensure excellent service delivery.
  • Support the Clearance Manager in delegating daily tasks fairly across the team.
  • Ensure accurate and timely entry of customs data into the management system.
  • Actively participate in team performance reviews, offering constructive feedback.
  • Liaise with operational teams to ensure timely and accurate information is available.
  • Collect necessary customer data to ensure customs compliance.
  • Provide coaching and performance support to team members.
  • Attend meetings and undertake scheduled training.
  • Produce customs and ad hoc reports as required.
  • Provide operational cover for the team when necessary.

Key Qualifications:

  • Proven experience in customs procedures and requirements (essential).
  • Previous experience in a supervisory role.
  • Strong leadership and interpersonal skills, with the ability to motivate and improve team performance.
  • Highly organised, methodical, and detail-oriented.
  • Capable of working effectively in a fast-paced environment to meet tight deadlines.
  • Strong task prioritisation and delegation skills.
  • Proactive, responsible, and solution-focused.
  • Excellent verbal and written communication skills.
  • Flexible and adaptable to changing business needs.

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