Customer Operations Specialist

We are seeking an enthusiastic and talented individual to join our Customer Operations team and functions. This person will join the Quotes & Orders team and will be primarily responsible for the proactive management and effective execution of contract renewal cycles for existing customers. Core activities include working very closely with our customers, drivers, suppliers as well as internal teams to accurately and efficiently prepare quotations and secure orders for replacement and incremental vehicles.

Key Responsibilities:

• Develop a deep understanding of the range of services, products, systems & processes in Drivalia to enable you to fulfil your role in this team that includes tasks such as quoting, ordering and the timely and thorough preparation of existing customers' grade lists
• Management of the new-vehicle renewals process, liaising with drivers from quotation to delivery stage
• Actively assist in implementing new processes as we look to combine some of our operations support functions to support our evolving business model
• Ensure all current processes and procedures are followed to adhere to business controls
• Ensuring all necessary documentation and contracts are in order and filed correctly
• Preparation of quotations for new vehicle purchases and leases
• Ensuring all work requests are completed on time, and in line with service level agreements
• Contributing to new projects and processes to assist in making the department more efficient and effective
• Updating and maintaining client information and data promptly and accurately
• Working closely with other internal teams to ensure business and customer objectives are met.
• Carrying out ad-hoc duties as assigned by Management

Key Requirements:

• Strong attention to detail a key requirement
• Energetic self-starter, team-oriented, with strong interpersonal skills
• Strong analytical skills to accurately quote products and develop reports
• Proficiency in mathematics is essential, preferably financial, with previous experience in the calculation of finance lease desirable
• Excellent project management, time management, decision-making and analytical skills
• Expertise with Microsoft Office (primarily Excel), with experience in cloud-based solutions (primarily Gmail and Salesforce) an advantage
• Strong organisational, presentation, and communication skills (both verbal and written)
• Excellent work ethic and ability to work to deadlines and/or under pressure
• Ability to work in a fast-paced environment, with flexibility and the ability to multitask
• Previous experience in the motor trade desirable, but not essential

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

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