Customer Operations Specialist

3 weeks ago

Dublin, Dublin City, Ireland Cross Border Talents Full time

Relocate to Lisbon, Portugal | Full Relocation & Housing Provided
Full-time | 12-month contract (renewable)

Are you based in Ireland and ready to take your career international? We're looking for English-speaking Customer Operations Experts with experience in customer service, banking, financial services, or insurance gained specifically in Ireland to support a leading digital banking project from sunny Lisbon, Portugal.

This is more than just a customer service role its a chance to be part of a new generation of banking, helping users navigate everything from transactions and disputes to fraud and financial well-being.

What You'll Be Doing

  • Support customers via phone, email, and chat, resolving issues on the first contact whenever possible

  • Handle a variety of banking-related topics including fraud investigations, chargebacks, and complaints

  • Work independently to resolve cases with fairness and care

  • Identify and support vulnerable customers

  • Provide peer coaching and help improve internal processes

  • Adapt to new tools and systems in a fast-changing environment

Working hours:

  • Schedule: 40 hours/week, rotating 24/7 shifts (8h/day + 1h break)

  • Holidays: 22 working days per year + Portuguese public holidays (with compensatory days if worked)

  • Workplace amenities: Free light meals, cafeteria, social and cultural activities, e-learning platform

Who Were Looking For

Must-Haves:

  • Currently based in Ireland

  • C1C2 level of English

  • Minimum 12 months of experience in Customer Service, Banking, Financial Services, or Insurance gained in Ireland

  • Strong problem-solving skills, empathy, and professionalism

  • Comfortable using tools like Slack and GSuite and learning new systems quickly

Nice to Have:

  • Experience handling sensitive or regulated customer interactions

  • Interest in fintech, digital banking, or customer experience excellence

Why Apply from Ireland?

  • You already have the experience we're looking for

  • Portugal offers a lower cost of living, warmer climate, and international career development

  • All relocation costs covered + company housing provided

Start your next chapter in Lisbon

Apply today and join a team that's redefining the future of banking from one of Europes most vibrant cities.

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