Customer Support Specialist

3 weeks ago

Dublin, Dublin City, Ireland Principle Full time
Customer Support Specialist - Global TechCustomer Support Specialist - Global Tech

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Technology & Engineering Division Senior Advisor

We're hiring for a Customer Support Specialist to join a global tech company. This is a hybrid role based in Dublin City Centre, supporting business users across international markets.

You'll be the first point of contact—logging support cases, answering queries, and making sure customer issues are captured accurately and routed to the right teams. This is not a high-volume call centre environment. Think tech-led, quality-driven support.

What's on offer:

  • Annual Salary up to €38,500, paid weekly via Principle HR (PAYE)
  • 11-month contract with strong potential to convert to permanent
  • Hybrid model: 2–3 days onsite per week - Dublin City

What you'll be doing:

  • Responding to inbound calls and emails from business customers
  • Logging support requests with clear, structured information
  • Guiding new users on how to use the support platform
  • Assigning issues to the relevant internal support teams
  • Providing basic support and information where possible (full training provided)

What we're looking for:

  • Clear and professional communication skills (verbal and written)
  • Ability to ask the right questions and capture details accurately
  • Confident, customer-focused, and well-organised
  • Contact centre or support experience is useful, but not essential

Interested? Apply Now with your CV or LinkedIn profile for immediate consideration.

Som | som@principlehr.com

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service, Information Technology, and Engineering
  • IndustriesInformation Services, Telephone Call Centers, and Technology, Information and Media

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