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Customer Support Advocate

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Job Summary

This role involves delivering exceptional customer service via phone, email, and webchat in a fast-paced contact centre environment. As a Customer Service Specialist, you will answer inbound calls, support customers, and resolve their queries.

Key Responsibilities:
  • Provide professional, polite, and courteous telephone manner
  • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
  • Support and provide a positive experience for all our customers by helping them with all aspects of their queries
  • Problem solving - taking ownership of each and every query and ensuring these are resolved
Requirements:
  • A professional, polite and courteous telephone manner
  • Excellent verbal and written communication skills, with fluency in English essential
  • A good listener who can convey empathy, patience and understanding
  • Confident and proactive to deal with difficult situations and conversations
  • High levels of accuracy and attention to detail
  • Confident in working independently
  • Minimum 2-3 years of customer support experience via phone, email and webchat