Customer Support Specialist

2 weeks ago


Dublin, Dublin City, Ireland beBeeCustomer Full time €36,000 - €46,000

Job Title: Customer Support Specialist

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We are seeking a skilled professional to join our Global Support team as a Customer Support Specialist. This role involves handling support tickets from online and offline customers, leveraging communication skills to deliver superior support, educate on product functionality, and anticipate customer questions via email, chat, or phone following best practices and Voice of Customer guidelines.

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Key Responsibilities:

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  • Support Sales Solutions customers and act as a customer advocate.">
  • Research, respond to, and resolve service requests and inquiries via phone, email, and chat support.">
  • Understand clients' business and answer product-related questions.">
  • Achieve customer satisfaction targets.">
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Required Skills and Qualifications:

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We are looking for candidates with at least 2 years of experience in customer support or account management. Fluency in German is also required.

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Benefits:

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As a member of our Global Support team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. You'll also have access to ongoing training and development opportunities to help you grow your skills and advance your career.

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About the Role:

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This is a great opportunity to work with a dynamic team and contribute to delivering outstanding customer experiences. If you're passionate about customer support and have a strong desire to learn and grow, we encourage you to apply.



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