Customer Support Specialist

3 days ago

Dublin, Dublin City, Ireland beBeeSupport Full time €57,000 - €73,000

Job Description

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We are seeking a highly skilled and customer-focused Support Engineer to join our team. The successful candidate will be responsible for providing exceptional support to our customers, resolving complex issues, and ensuring seamless experiences.

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Key Responsibilities:

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  • Assist customers with inquiries, feature requests, and bug reports.">
  • Host live video calls to resolve urgent, high-severity issues.">
  • Develop strong relationships with customers to drive adoption and improve utilization of Asana.">
  • Provide assistance to colleagues in Customer Support by responding to questions and requests about complex cases.">
  • Meet team standards for important metrics such as response time, customer satisfaction score, and number of cases resolved.">
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Required Skills and Qualifications:

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To succeed in this role, you will need:

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  • 5+ years of Customer Support experience; live channel experience preferred.">
  • Experience in technical support, especially API & integrations, workflow troubleshooting.">
  • Natural troubleshooting skills and strong technical aptitude.">
  • Excellent written and verbal communication skills in English.">
  • Impeccable customer skills: communication, empathy, integrity.">
  • Tenacious work ethic and relentless attention to detail.">
  • Proficiency with Asana and other work management platforms a plus.">
>

Benefits:

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At our organization, we believe that compensation should be reflective of the value you create relative to the market value of your role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

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  • Mental health, wellness & fitness benefits.">
  • Career coaching & support.">
  • Inclusive family building benefits.">
  • Long-term savings or retirement plans.">
  • In-office culinary options to cater to your dietary preferences.">
>

About Us:

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We help teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on us to achieve their most important goals, faster.

],

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