Senior Customer Operations Administrator, Claims

3 weeks ago

Dublin, Dublin City, Ireland Utmost International Full time
Job Details: Senior Customer Operations Administrator, Claims (Italian Speaking)

Utmost is seeking a Senior Customer Operations Administrator with Italian language proficiency to join our Claims team on a 12 month fixed term contract based full time in either our Dublin or Navan offices.

Key Responsibilities

  • Ensure processing of own tasks within agreed SLA.
  • Be open to take on new tasks when required.
  • Ensure adherence to policies and procedures across the various products and business lines.
  • Embrace a risk aware mind-set and ensure any issues / risks are identified and brought to management attention in a timely manner.
  • Portray a mind-set of continuous improvement and innovative thinking.
  • Bring ideas and improvements to the table and operate a can-do attitude.
  • Complete all tasks in a manner cognisant of the following measures: End to end timelines, First point resolution, removal of waste, Customer effort, Costs.
  • Use initiative for problem solving and identification of improvement measures.
  • Identify opportunities to enhance customer experience.
  • Support the roll out of strategic projects and initiatives as required.
  • Support new starters and junior members in training and share knowledge throughout the team.
  • Become familiar with team volumes, metrics and reporting on MI.
  • Identify where further support is required for junior members.
  • Maintain and develop relationships with all key stakeholders such as sales, clients and intermediaries.

Key Requirements

  • A deep understanding of the risk and compliance environment.
  • Strong customer focus with a proven track record of implementing market-leading service improvements.
  • Role holder must have a proven track record of delivering best practice in operational process and service delivery.
  • Determined and focused individual with strong time management and analytical skills.
  • Ability to work under pressure and to meet tight deadlines while displaying strong attention to detail.
  • Service focused individual.
  • Ability to work in a team, to work on own initiative, to plan and organise workloads effectively to meet deadlines.
  • Role holder must be curious and ambitious, willing to propose thought provoking and innovative ideas.
  • Act as a role model to the team and demonstrate the ability to mentor and coach other team members.
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