Senior Director of Customer Operations

16 hours ago

Dublin, Dublin City, Ireland beBeeCustomerSuccess Full time €150,000 - €170,000
Job Title: Senior Director of Customer Success

As a key member of our global customer success team, you will be responsible for leading and scaling our regional customer success operations to deliver exceptional value, drive customer outcomes, and expand long-term partnerships across our enterprise and mid-market customer base.

Key Responsibilities:
  • Lead and scale the EMEA customer success team to achieve business objectives.
  • Develop and execute the EMEA customer success strategy in alignment with sales, product, support, and marketing teams.
  • Partner with customers to align Nitro's solutions with their digital transformation goals and document productivity needs.
  • Drive high adoption and satisfaction through value-driven engagement and proactive account management.
  • Collaborate closely with the North America Director of Customer Success to ensure strategies, processes, and success plans are implemented consistently across regions.
Requirements:
  • 10+ years of Customer Success or Account Management experience in enterprise software, with at least 5 years in a leadership role.
  • Prior experience managing teams across EMEA and supporting a diverse, international customer base.
  • Deep knowledge of the customer lifecycle, success planning, and digital adoption strategies.
  • Exceptional communication, interpersonal, and organizational skills.
  • Strong commercial acumen with experience supporting upsell, cross-sell, and renewal motions.
What We Offer:
  • A comprehensive benefits package including health insurance, dental and vision coverage, and wellness perks.
  • Pension/401k matching, along with many other country-specific benefits.
  • Flexible work arrangements, including remote work options.

  • Director Of Operations

    4 weeks ago

    Dublin, Dublin City, Ireland Impact Engineering Full time

    We are seeking to hire an operations director to join the leadership team in Impact Engineering.This will be based in North Dublin.Highly attractive remuneration package including competitive base salary and benefits.Candidates must be approved to work in Ireland.Responsibilities : Structure, setup and governance of Impact Engineering operations Run...

  • Assistant Director of Operations

    8 hours ago

    Dublin, Dublin City, Ireland Cheeverstown Full time

    Our organisation Cheeverstown is a voluntary organisation, regulated by the Health Information & Quality Authority (HIQA). We provide a wide range of person centered services including residential, respite and day services to almost 400 adults with an intellectual disability in the south Dublin area. " To enable people with an intellectual disability to have...

  • Director Of Operations

    4 weeks ago

    Dublin, Dublin City, Ireland Bidvest Noonan Full time

    Director of Operations - Dublin, Ireland About The Role Reporting to the Managing Director, the role holder will develop and lead operational excellence and best business practice, optimising our service(s) and value offering to customers to achieve performance targets.You will bring innovation, leadership, clear financial focus and growth and ensure a...

  • Senior Hotel Operations Director

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeDirector Full time €75,000 - €80,000

    Experienced Operations Directors are sought to lead the performance of multiple properties in Dublin and Kildare.Key Responsibilities:Drive strategic direction across both properties for exceptional guest experience and operational efficiency.Support and manage senior management staff in achieving departmental goals and Key Performance Indicators...

  • Director of Hotel Operations

    1 day ago

    Dublin, Dublin City, Ireland beBeeHospitality Full time €50,000 - €55,000

    Job Title:Senior Operations DirectorJob DescriptionWe are seeking a seasoned Senior Operations Director to oversee the daily operations of our properties. The ideal candidate will have extensive experience in managing large-scale hotel or aparthotel operations and driving revenue growth through strategic commercial initiatives.This role requires a strong...

  • Director of Corporate Services

    4 weeks ago

    Dublin, Dublin City, Ireland Irish College of GPs Full time

    Join to apply for the Director of Corporate Services role at Irish College of GPs2 weeks ago Be among the first 25 applicantsJoin to apply for the Director of Corporate Services role at Irish College of GPsTitle: Director of Corporate ServicesReporting to: Chief Operating Officer (COO)Department: COO OfficeLocation: 15 Hogan Place, Dublin 2, D02 DK23, /...

  • Operations Director

    11 hours ago

    Dublin, Dublin City, Ireland Page Executive Full time

    Job DescriptionAs Operations Director, you will play a pivotal role in shaping and delivering exceptional service across our organisation. You'll lead a broad portfolio of critical functions-including field service management, customer contact centres, warehouse operations, and project installations-ensuring seamless coordination and operational...

  • Customer Service Transformation Director

    1 day ago

    Dublin, Dublin City, Ireland beBeeTransformation Full time €95,000 - €125,000

    Job Title: Customer Service Transformation DirectorWe are seeking a visionary leader to spearhead the transformation of our customer service operations and drive world-class support in the mobile telecom industry.The ideal candidate will report into the Chief Experience Officer and be responsible for elevating the customer experience, reducing churn,...

  • Senior Director Business Development

    3 weeks ago

    Dublin, Dublin City, Ireland Export Edge Training And Consultancy Full time

    As Ireland's premium training company in the Customs training sector, our mission is to help clients achieve innovative practical industry solutions given the latest turbulent tariff scenarios.We're looking to expand our support to existing and new clients.Key development areas includepromotions and presentationstailored to client requirements.Successful...

  • Senior Manufacturing Operations Director

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeOperations Full time €98,461 - €108,061

    You have a unique opportunity to lead a team of professionals in a fast-paced manufacturing environment.Job Summary:The Senior Manufacturing Operations Director is responsible for overseeing the daily operations of a production facility, ensuring compliance with regulatory standards and company policies.This role involves planning, organizing, and executing...