Exceptional Leadership Opportunity as Customer Service Team Lead

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerServiceTeamLead Full time €60,000 - €120,000

Job Summary

This is an exceptional opportunity for a highly skilled and motivated professional to take on the role of Customer Service Team Lead.

The ideal candidate will possess strong leadership and team management skills, with excellent communication and interpersonal abilities. They will be responsible for supervising and guiding a team of customer service representatives to deliver exceptional service to our customers.

  • Foster a culture of continuous learning and improvement within the team.
  • Lead and mentor a team of customer service representatives.
  • Provide guidance, training, and ongoing support to team members.

Responsibilities:

Customer Support

The Customer Service Team Lead will play a pivotal role in handling escalated customer inquiries and resolving complex issues efficiently. They will also ensure that team members provide courteous and effective support to customers, while monitoring and managing the team's workload to meet service level agreements.

  • Handle escalated customer inquiries and resolve complex issues efficiently.
  • Ensure that team members provide courteous and effective support to customers.
  • Monitor and manage the team's workload to meet service level agreements.

Process Improvement

The Customer Service Team Lead will collaborate with the Customer Service Manager to identify process improvements and implement best practices to enhance the customer service experience. They will actively contribute to the development and improvement of customer service procedures.

  • Collaborate with the Customer Service Manager to identify process improvements.
  • Implement and enforce best practices to enhance the customer service experience.
  • Actively contribute to the development and improvement of customer service procedures.

Reporting and Analysis

The Customer Service Team Lead will generate reports and analyze customer service data to identify trends and areas for improvement. They will use data-driven insights to optimize team performance and customer satisfaction.

  • Generate reports and analyze customer service data to identify trends and areas for improvement.
  • Use data-driven insights to optimize team performance and customer satisfaction.
  • Provide regular reports to management on team performance and key metrics.

Customer Feedback

The Customer Service Team Lead will gather and analyze customer feedback to identify opportunities for improvement. They will implement strategies to address customer concerns and enhance overall satisfaction.

  • Gather and analyze customer feedback to identify opportunities for improvement.
  • Implement strategies to address customer concerns and enhance overall satisfaction.
  • Encourage team members to proactively seek feedback and suggestions from customers.

Qualifications

  • Bachelor's degree in business or a related field (or equivalent work experience).
  • Proven experience in a customer service or support role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with the ability to use data for decision-making.
  • Problem-solving and conflict resolution skills.
  • Knowledge of customer service software and tools.
  • Strong organizational and time management abilities.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Familiarity with relevant regulations and compliance requirements.

We are an equal opportunity employer and value diversity. We are committed to creating an inclusive workplace for all employees.

  • Customer Service Team Lead

    2 days ago

    Dublin, Dublin City, Ireland Teamworx Ltd Full time

    Teamworx are delighted to announce this opportunity for a skilled and motivated Customer Service Team Lead to join our team in Dublin, Ireland.As a Customer Service Team Lead, you will play a pivotal role in supervising and guiding a team of customer service representatives to deliver exceptional service to our customers.If you have a passion for customer...

  • Customer Service Team Lead

    3 weeks ago

    Dublin, Dublin City, Ireland Teamworx Ltd Full time

    Teamworx are delighted to announce this opportunity for a skilled and motivated Customer Service Team Lead to join our team in Dublin, Ireland. As a Customer Service Team Lead, you will play a pivotal role in supervising and guiding a team of customer service representatives to deliver exceptional service to our customers. If you have a passion for customer...

  • Customer Service Team Manager

    20 hours ago

    Dublin, Dublin City, Ireland beBeeCustomer Full time €45,000 - €65,000

    Job OpportunityOur organization is seeking a highly skilled and motivated customer service professional to lead and guide a team of representatives in delivering exceptional service to our clients.Key ResponsibilitiesLead and mentor a team of customer service representatives, providing guidance, training, and ongoing support to ensure seamless communication...

  • Retail Leadership Opportunity

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeLeadership Full time

    Lead Retail Team MemberWe are seeking an experienced leader to join our retail team. As a key member of our management team, you will be responsible for leading a small group of colleagues and delivering exceptional customer service.Key Responsibilities:Lead a team of retail colleagues to deliver outstanding customer service and sales performance.Develop and...

  • Customer Service Team Lead

    3 weeks ago

    Dublin, Dublin City, Ireland Johnson & Johnson Full time

    At Johnson & Johnson, we believe health is everything.Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...

  • Financial Services Support Team Lead

    2 days ago

    Dublin, Dublin City, Ireland beBeeCustomerSupport Full time

    Support Team Lead RoleWe are seeking an experienced Support Team Lead to join our fast-paced and dynamic team. This role will be responsible for managing and growing a global support team, ensuring seamless customer experience, and driving process improvements.The ideal candidate will have a strong background in customer support leadership, with a proven...

  • Customer Service Team Lead

    4 weeks ago

    Dublin, Dublin City, Ireland Johnson & Johnson Full time

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...

  • Customer Service Quality Lead

    2 weeks ago

    Dublin, Dublin City, Ireland U Trust Insurance Agency LLC Full time

    Social network you want to login/join with:Customer Service Quality Lead (English + Russian/Ukrainian), Dublincol-narrow-leftClient:U Trust Insurance Agency LLCLocation:Dublin, IrelandJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:2ab4dab9fff7Job Views:7Posted: Expiry Date: col-wideJob Description:About UsU Trust Insurance Agency...

  • Customer Success Leadership Role

    2 days ago

    Dublin, Dublin City, Ireland beBeeLeadership Full time

    Customer Success LeaderThis senior leadership role focuses on scaling the customer success team to deliver exceptional value and drive long-term partnerships across the enterprise and mid-market customer base.Key Responsibilities:Develop and execute a regional customer success strategy, aligning closely with sales, product, support, and marketing teams.Build...

  • Exceptional Service Deliverer

    11 hours ago

    Dublin, Dublin City, Ireland beBeeCustomer Full time €28,000 - €42,000

    Job Title: Customer Delivery RepresentativeRole Summary:The ideal candidate will be a customer-focused individual with excellent communication and problem-solving skills. They will work independently, prioritizing tasks to meet deadlines while delivering exceptional service to customers.Key Responsibilities:Drive and deliver customer service requests in a...