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Customer Service Operations Manager
3 weeks ago
This role involves overseeing daily operations, ensuring smooth office functionality and supporting business growth.
The ideal candidate will excel in multitasking, problem-solving and effective management of customer service processes.
Key Responsibilities- Customer service processing to ensure high satisfaction levels including quote generation, sales order processing and invoicing.
- Business operational support to include logistics co-ordination and general office administrative tasks.
- Support Quality Management System (QMS) to include complaint resolution, non-conformances and document control.
- Management of Sage 50 for financial tasks and bookkeeping support (high level of proficiency essential).
- Collaboration with team members to maintain a productive work environment.
- Create reports, presentations, and documents using Microsoft Excel, PowerPoint, and Word.
- Tender submission support – monitoring of relevant tenders and application support
- Software Expertise: Proficient in Sage 50 (power user), Microsoft Excel, PowerPoint, and Word.
- Customer Service: Proven experience in delivering exceptional customer service. Experience with Medical Devices / Healthcare a distinct advantage.
- People Supervision: A senior customer service representative who can demonstrate leadership skills with the ability to motivate and manage colleagues.
- Problem-Solving: Analytical mindset with a proactive approach to resolving challenges.
- Logistics Coordination: Experience managing office logistics efficiently.
- Bookkeeping (Advantage): Familiarity with bookkeeping practices on SAGE 50 is a plus.
- Highly organized with excellent attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and prioritize tasks effectively.
- Fluent spoken and written English essential
We offer flexible working arrangements, including a 4-day working week. If you are living in Ireland and hold a valid work permit, please feel free to contact us directly.
Please note that we will only contact those candidates whose CV matches the criteria for the vacancy. Thank you for your patience.
Job Type- Full-time
- Hospitals and Health Care and Medical Equipment Manufacturing
- Mid-Senior Level
