Senior Customer Service Operations Manager

2 weeks ago


Dublin, Dublin City, Ireland beBeeCustomerService Full time €60,000 - €90,000

Job Description

Key Responsibilities:
  • Supervise customer service teams to ensure all service levels and key performance indicators are met.
  • Manage daily operations, planning, assigning, and directing work to optimize team performance.
  • BUILD STRONG RELATIONSHIPS WITH KEY STAKEHOLDERS TO DRIVE BUSINESS RESULTS.
  • Proactively manage the Order to Cash process to minimize delays and maximize customer satisfaction.
  • Evaluate agent call quality performance and provide coaching to improve skills.
  • Assist in resolving customer escalations and develop strategies to prevent future issues.
  • Hire, train, evaluate, coach, and develop staff to enhance team capabilities.
  • Analyze operational processes and implement improvements to increase efficiency and effectiveness.
  • Liaise with other departments to resolve order status, product, production, delivery, and billing inquiries.

Required Skills:

  • Strong leadership and communication skills.
  • Ability to analyze complex data and make informed decisions.
  • Experience in customer service management.
  • Excellent problem-solving and conflict resolution skills.

Benefits:

  • Opportunity to work in a dynamic and fast-paced environment.
  • Competitive salary and benefits package.
  • Professional development opportunities.

Other Details:

  • Perform other assignments as required/assigned.


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