Expert Specialist Ems Contract To Pay – French Speaking

At Lilly, we unite caring with discovery to make life better for people around the world.
We are a global healthcare leader headquartered in Indianapolis, Indiana.
Our employees work to discover and bring life-changing medicines to those in need, improve disease understanding and management, and give back to communities through philanthropy and volunteerism.
We prioritize putting people first and are seeking individuals committed to making a positive impact globally.
Organization Overview:
At Lilly, we make a difference by discovering, developing, and delivering medicines that help people live longer, healthier, and more active lives.
One of our key objectives is to improve patient outcomes by strengthening relationships with healthcare providers and organizations, ensuring positive experiences across all touchpoints—including interactions with thought leaders, consultants, speakers, stakeholders, and employees.
This helps us better understand diseases, treatments, and the needs of patients, healthcare providers, and payers.
Global Business Solutions (GBS) is a worldwide partner that originated in finance and now offers diverse capabilities to accelerate value delivery to patients.
It has evolved to include functions such as EMS Contract to Pay.
The Enterprise Meeting Services Contract to Pay (EMS) team supports Lilly Meeting Owners with meeting planning, oversight, HCP contracts, payments, and reporting of transfer of value (TOV) to ensure compliance with EFPIA Disclosure Code.
The Lilly Meetings & Congresses teams assist with meeting oversight, while EMS handles HCP contracting, payments, expense reimbursements, and compliance support.
The EMS team collaborates cross-functionally with key partners within GBS, the Global and International Meetings & Congresses network, and other functions such as Global Transparency, Global Customer Operations, and Ethics & Compliance.
Responsibilities:
The EMS Expert Specialist primarily provides contracting and payment support to external Healthcare Professionals and internal partners.
Serve as a primary resource for Contracting to Pay queries from external HCPs and internal teams.
Deliver excellent customer service through end-to-end coordination and execution of the Contract to Pay process, including pre-contract data management.
Resolve issues efficiently across the Contract to Pay process, ensuring compliance and accuracy.
Adhere to Anti-Corruption policies when engaging with HCPs.
Support data capture for Lilly's TOV disclosures, including data correction and reporting.
Monitor daily dashboards to ensure SLA compliance.
Contribute to global/regional EMS projects focusing on the Contract to Pay process and data management.
Assist the EMS team by providing flexibility, training, and coverage as needed, including support for other markets and languages when appropriate.
Basic Requirements:
2-3 years of customer-facing experience with strong communication and compliance skills.
Experience in legal, contracting, travel, or meetings support is advantageous.
Associate's Degree or equivalent work experience.
Fluency in French and English; additional languages are a plus.
Experience with Salesforce, SAP P2P, and MS Office; familiarity with contracting systems is beneficial.
Preferred Skills and Attributes:
Business and technical knowledge aligned with key business drivers.
Ability to influence peers and lead small projects with minimal risk.
Strong problem-solving skills for standard and non-standard requests.
Empathy and flexibility in responding to customer needs.
Effective communication within local, regional, and global teams.
Core Pillars:
Compliance:
Foster a strong compliance culture, understand process documentation, and manage operational controls.
People:
Build effective relationships with team members, partners, and Healthcare Professionals.
Customer:
Deliver excellent interactions and improve Healthcare Professional experience.
Continuous Improvement:
Drive process enhancements and support a culture of continuous improvement.
Additional Information:
Travel up to 10% internationally may be required.
Applicants are encouraged to discuss internal opportunities with their supervisors prior to applying.
Lilly is committed to diversity and inclusion, providing accommodations for applicants with disabilities.
For assistance, complete the
workplace accommodation request form
.
Note: This job posting is active; no indication of expiry was found.
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