French Language Specialist

2 weeks ago

Cork, Cork, Ireland Zazzle Full time
Zazzle is looking for a French Language Specialist to join our Cork team. They will be responsible for localising our French-language domains, and assisting French customers.

Now, for a bit more about us. You might have heard of Zazzle, and we bet someone you know has used Zazzle. But for the uninitiated, Zazzle is a destination where you can design, sell, and customize thousands of products and designs. Our mission is to give anyone, anywhere, the power to create almost anything. We have millions of customers and over 900,000 independent creators on our platform, we're profitable, and we're (secretly) a global juggernaut that's growing like crazy. We have fun, and we lead with empathy. In fact, leading with heart is one of our values.

Responsibilities:

- Localise all website copy, including product descriptions and new features, with translations, measurements, cultural references etc, using a range of internal tools.
- Ensure that key touchpoints including the Homepage and Top Navigation are seasonally and culturally relevant.
- Localise onsite top landing pages and experiences, and optimise for organic traffic, including keyword research and the creation of SEO copy.
- Provide language support in creation or optimisation of SEM paid search campaigns.
- Schedule calendared discounts, and adapt for the local market.
- Localise & QA marketing emails and new or updated trigger/canvas campaigns.
- Assist the Customer Care team by answering French language enquiries.
- Maintain French language Zendesk articles so they are up to date and accurate.
- Monitor 3rd-party review sites, responding to or escalating issues when needed.
- Complete local competitor research on pricing, marketing campaigns etc.
- Support all other Zazzle teams with French language support when required.

About You:

- Native French speaker, also with excellent communication skills in English.
- Translation and copywriting skills, localising English to French.
- Technical aptitude and ability to learn and use lots of new tools.
- Organised and excellent attention to detail.
- Flexible team player with a can-do attitude.
- Knowledge of Google Ads, Google Analytics, SEM Rush and other marketing tools are a plus.

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