Customer Support French Fintech

3 weeks ago

Cork, Cork, Ireland myGwork Full time
This job is with TELUS Digital, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description and Requirements

Customer Experience Specialist (French-Speaking)

Location: Onsite in Cork, Ireland
Hours: 8:00 AM - 4:30 PM, 5 days a week (Mon-Sun), subject to change
Salary: €32,500 gross per year + performance bonus + €1,000 sign on bonus
Start Date: September
Relocation Support: Up to 4 weeks of accommodation for candidates moving from outside Ireland

About the Role

As a Customer Support Specialist in the fintech industry, you will develop key skills in communication, problem-solving, customer service, and cultural awareness .

You will investigate and research user issues, identify and escalate bugs to ensure they are resolved quickly. In this role, you'll be part of a global team of amazing people, representing some of the world's top payment processing brands and helping to make a difference through cutting-edge technology.

What We Offer
Permanent contract for job stability

Referral bonuses for bringing your friends on board

Achievable performance bonuses

Career growth opportunities with training and promotions

Multilingual experience to improve language skills

Community projects to make an impact

Exciting team events and social activities

Private medical insurance (tenure-based)

Pension scheme

Maternity & paternity leave

What We're Looking For
Fluent in English and French

Customer service experience

Strong problem-solving skills

Good time management and motivation to exceed expectations

Team player with a can-do attitude and willingness to learn

Equal Opportunity Employer

We value diversity and inclusion . Hiring decisions are based on qualifications, merit, and performance .

Apply now and be part of something bigger

Language ReferenceFrench

EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.#LI-DNI

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