Community Portal Manager

About UsAt Fenergo, we're not just building software - we're transforming how the world's leading financial institutions fight financial crime.Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game.We're more than a global leader in AI-powered client lifecycle management - we're reimagining how financial institutions tackle compliance.From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity.Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.But we don't stop there.At Fenergo, we believe in a world where financial institutions aren't just compliant - they're confident.Where technology doesn't just meet regulations - it stays ahead of them.Our mission is to empower financial institutions to stop financial crime and create a safer world.Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief.We're tackling some of the toughest challenges in financial technology.From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.Join us, and be part of a team that's building smart solutions, solving real problems, and shaping the future - together.About The RoleFenergo isseekinga strategic and autonomous Community Portal Manager to lead the planning, rollout, and continuous evolution of our client-facing Community Portal.This is a newly createdrole at the intersection of customer experience, product enablement, and digital support, with ownership of both day-to-day operations and long-term success.This is a mid-level management position suited to someone who thrives in cross-functional environments, is comfortable working with autonomy, and can deliver both strategic value and day-to-dayexecution.Key ResponsibilitiesOwn the community platform and its performance, including user growth, engagement, traffic, and client success KPIsLead portal onboarding, engagement, and program development, including webinars, gamification, and structured campaigns that drive repeat usageManage daily operations of the community, including user administration, moderation, and oversight of content quality and platform enhancementsPlan and deliver the content roadmap, collaborating with Product, Support, Enablement, and Marketing teams to ensure accuracy, value, and discoverabilityCreate and curate engaging content such as discussion prompts, FAQs, and best practices to support client education and ongoing engagementSurface actionable insights from search behaviour, content usage, and support patterns toidentifygaps, improve resources, and report on community healthAlign community efforts with product launches, marketing campaigns, and customer success initiatives, ensuring the portal is an integrated channel for strategic communicationsChampion the voice of the customer, relaying platform feedback, pain points, and ideas into relevant product and support stakeholdersEnsure service levels are met for responsiveness and value delivery across community interactionsWhat Success Looks LikeA seamless, scalable client self-service experience that reduces inbound support demandHigh engagement with content, tools, and features acrossFenergo'sclient baseImproved client experience and reduced reliance on support channelsClear, data-driven reporting that informs continuous improvementStrong cross-functional alignment around community as a strategic assetKey Qualifications & Skills4–6 years of experience in community management, customer enablement, or digital client experience (B2B SaaS preferred)Strong stakeholder management and cross-functional collaboration capabilitiesExcellent communication, content planning, and storytelling skillsExperience developing programs to engage and grow a digital communityData-driven mindset, with confidence using analytics to drive outcomesFamiliarity with support tooling, knowledge platforms, or digital self-service systemsComfortable working independently and navigating ambiguityExperience in highly regulated or enterprise software environments is a plusOur Promise To YouWe are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients' needs.What We Value Is At The CORE Of How We SucceedCollaboration: Working together to achieve our bestOutcomes: Drive Success in every engagementRespect: A collective feeling of inclusion and belongingExcellence: Continuously raising the barWhat's In It For You?Healthcare coverPensionEmployee Assistance ProgrammeOpportunity to earn an annual company bonus23 days annual leave3 company closure daysExtensive training programs, classroom and online, through 'Fenergo University'Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much moreBuddy system for all new startersOpportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies.Defined training and role tracking to allow you see and assess your own career development and progress.Work From Home set-up allowanceDiversity, Equality, and InclusivityFenergo is an equal opportunity employer.We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential.We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.Our hiring decisions are based solely on qualifications, merit, and business needs.We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success.We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement.We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.#J-*****-Ljbffr