Customer Service

1 day ago

Galway, Ireland Aviva Full time

Aviva's Home & Motor Insurance Team in Ballybrit, Galway are looking for confident and engaging Customer Service & Sales Advisors, like you, to join usWe are recruiting for permanent full-time positions, 35 hours per week for our Galway Contact Centre.You will be helping new and existing customers regarding their Home & Motor Insurance.You will start with Aviva on the10th November ****and undertakea 4 week full-time training period (35 hours per week) to give you the knowledge and confidence you need to be successful.At Aviva we see this role as one of the most important in the business We are the first point of contact for our customers.This is an exciting opportunity to learn new skills and build a career with a market leading Insurer.The role comes with a competitive salary and benefits package.What you will be doing:Handling a variety of inbound Motor & Home Insurance queries, following a scriptBuilding rapport with each customer by understanding their needsTaking ownership and resolving each situation to the customer's satisfactionMaking follow up calls to customers and connecting with internal departmentsTo be successful in the role, you will need the following:Ideally experience in a customer service environment either in person or over the phone – If you enjoy building relationships and communicating and interacting with people, you'll fit right in with the world-class customer service team around youGood aptitude for technical learning and IT, as we use a few different systems and dual monitors that you will need to learn and be proficient withVerbal and written fluency in English is a must have as this role will be dealing exclusively with the Irish Home & Motor Insurance market, which will sometimes require the need to handle difficult conversationsAn ability to adapt to change, working in a fast-paced environmentA positive can-do attitudeWhat will you get for this role?Competitive market leading salary depending on skills, experience, and qualifications.Generous pension (employee contribution matching of up to 14% if you contribute 8%)Annual performance related bonus and pay review.Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.Generous Health & dental insurance contributions after six monthsAviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share SchemeCycle to Work benefit scheme.TaxSaver Travel SchemeFamily friendly parent's (matching paternity and maternity leave) and carer's leave.Up to 40% discount for some Aviva products plus discounts for Friends and FamilyEmployee Assistance ProgrammeVolunteering daysProfessional qualification support and transparent career progression plansAviva is for EveryoneOur diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities.Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.We flex locations, hours and working patterns to suit our customers, business, and you.Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact or

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