Process Improvement Specialist

4 weeks ago

Dublin, Dublin City, Ireland Teleperformance Full time

Overview
Job Description – Process Improvement Specialist
Short Overview of Job Responsibilities
This role is a key position within a newly created team responsible for delivering process innovation and continuous improvement initiatives across multiple jurisdictions.
It plays an important role in fostering a culture of sustainable change through the creation and embedding of Teleperformance methodology and supporting frameworks to deliver business transformation.
Responsibilities:
Identify and deliver service improvement activities across the business using process improvement methodologies and innovative thinking.
Collaborate with key stakeholders to build a continuous improvement environment supporting ongoing change programs.
Support better value and efficiency by eliminating unnecessary complexity and identifying better ways of working.
Establish a continuous improvement monitoring system by identifying trends and process variations.
Develop and implement a 'best-in-class' continuous improvement strategy.
Manage change initiatives from identification through to project delivery via internal governance and controls.
Elicit requirements and drive process changes through staff interviews, document analysis, workshops, surveys, site visits, and workflow analysis.
Work with team members and departments to develop support materials, including training, reporting, and system enhancements.
Monitor project risks proactively and identify solutions early.
Ensure project objectives, dependencies, and business impacts are identified, reported, and managed.
Set up programs, deliver coaching, and run projects effectively.
Complete post-implementation reviews to ensure successful delivery and identify improvements for future projects.
Requirements:
Minimum of 3 years of experience in process improvement or related field.
Experience in client-focused solutions, project management, and effective communication with staff.
Strong understanding of continuous improvement concepts including Six Sigma and Lean.
Ideal Skills:
Process excellence, collaboration, communication, emotional intelligence, open-mindedness, critical thinking, solution orientation, entrepreneurship, AI proficiency, data literacy.
Experience with value stream mapping.
Ability to influence management and manage multiple projects.
Excellent written and oral communication skills.
Certifications such as COPC, PMP, or Lean Six Sigma are preferred.
Proficiency in Microsoft Office Suite, including Project, Visio, Word, Excel, Outlook, and PowerPoint.
Experience across the entire project lifecycle, from conceptual design to system testing.
Strong stakeholder management skills.
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