It Infrastructure And Security Manager

Job Overview
We have a vacancy for a
IT Infrastructure and Security Manager
to join our wonderful Head office team in Dublin 2
Key Areas of Responsibility
Infrastructure Management
Oversight and implementation of technology brand standards
Cyber Security & Compliance
Project Management for IT related topics on new openings
IT Support & Maintenance
Role Responsibilities
Brand Standard Management
Manage the implementation of the tech brand standards on existing hotels and new openings
Work closely with the NHOPS team as well as the different departments to ensure all requirements are met
Advise on new hard technology to improve guest experience and tech standards
Network Infrastructure Management
Oversee the design, implementation, and management of the group's IT network, ensuring seamless connectivity across all hotel locations
Act as the primary contact for third party network support provider
Ensure the availability and performance of critical systems, including Wi-Fi networks, guest-facing technologies, and back-office operations
Implement and manage disaster recovery plans to mitigate risks of IT system failures
Data Security & Compliance
Lead the design and implementation of a robust cybersecurity strategy, ensuring all digital systems are protected against internal and external threats
Ensure compliance with all relevant data protection regulations, including GDPR, and implement best practices for data handling and privacy across the group
Monitor and respond to security incidents and breaches, ensuring that protocols are in place for rapid detection and resolution
Regularly conduct security audits and vulnerability assessments, addressing any potential risks or areas of non-compliance
IT Support & Maintenance
Review and evaluate current IT Support structure and propose a future way of working
Liaise with third party IT support company
Implement robust IT support processes, including the creation of helpdesk protocols, troubleshooting guides, and service level agreements (SLAs)
Manage ongoing software user/licence reviews
Oversee domain name registration, management, and reviews
Work closely with third-party support vendors to ensure minimal downtime and swift issue resolution
Review current vendors and suppliers, their scope of work and alignment with the Group's strategy; run RFPs to identify new suppliers and negotiate agreements
Develop and manage relationships with key IT vendors, suppliers, and technology partners to ensure the group receives high-quality products and services
Negotiate contracts with service providers, ensuring that the group achieves value for money while receiving premium support and technology solutions
Regularly assess vendor performance, reviewing SLAs and adjusting as necessary to ensure consistent service quality
Preferred Experience & Skills
5+ years' experience in IT infrastructure management within a multi-site organisation, ideally hospitality or related industry
Strong knowledge of network architecture, hardware management, and cybersecurity protocols
Proven experience with data protection compliance (GDPR) and conducting security audits
Track record in managing IT projects, including new site openings and large-scale system upgrades
Vendor and supplier management experience, including contract negotiation and SLA oversight
Strong communication and problem- solving skills and the ability to work effectively with cross-functional teams
Benefits
Global discounted staff room rates across the group
50% off Food and 25% Beverage across the group
Increased Annual Leave with Service
Eligible for company Bonus Scheme
Friends and Family discount
Continual training and development
Career progression within the Group
Gratuities *
Meals on shift
Bike to work scheme
Refer a friend scheme
Wellness at work events and access to wellness platform
Employment Assistance Programme
Group discounts for cinema tickets, shopping deals etc
Service recognition
Regular fun-filled activities and gatherings for all teams across the group
*Applicable to certain positions
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