Service Management
23 hours ago
Location/Office Policy: Central Park - Hybrid 2 days per week. Do you have a passion for Data Analysis, Data Manipulation & driving actionable insights? Are you driven to improve and automate inefficiencies you encounter? Are you driven to identify and understand technologies in your field and how they can support continuous improvement. What is the Role: The Service Management Service Engineering team, design, build and manage solutions supporting IT Service Management processes and their underpinning technologies. The Service Engineering team drive the digitisation of processes, automation of user activities and simplification of tool usage for all Service Management users. The suitable candidate will provide technical leadership for the Service Engineering team. They will ensure quality criteria are adhered to for all the project deliverables. They will train/mentors' junior staff, review other colleague's technical deliverables, provide feedback to colleagues and team with a focus on succession planning and knowledge management. They will contribute and help evolve the engineering landscape through the adoption of new tools and technologies, gain consensus from peers for methodology changes and adoption. Key accountabilities: Make decisions on solutions for complex problem statements. Build Partnerships and work collaboratively with others to meet shared objectives. Provide thought leadership and direction while managing, reviewing, and conducting the day-to-day work in data insights and analytics. Apply domain knowledge to develop solutions to problems. Build strong customer relationships and delivering customer-centric solutions. What You Will Bring; Has a minimum of 2-5 years' experience working in an IT role with experience leading small and large teams and across a wide range of technologies. Has a deep working understanding of data structures, data ETL, API's and automation from Data Triggers. Has a good working understanding of tools supporting data capture and manipulation (e.g. Java, API (postman / swagger), ETL (Pentaho Spoon, R), BMC Remedy developer, BMC DWPA etc.) Is a thought leader for the Service & Operations domain and can lead this domain to meet current and future Engineering use cases. Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. Some of our benefits include; Market leading Pension Scheme Healthcare Scheme Variable Pay Employee Assistance Programme Family leave options Two volunteer days per year Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities Technical Knowledge - Has a good working understanding of tools supporting data capture and manipulation (e.g. Java, API (postman / swagger), ETL (Pentaho Spoon, R), Power BI, BMC Remedy etc.) Troubleshoot - Ability to identify, diagnose and resolve issues. Understanding importance of timely escalation as required. KPI Management - Understand KPI concepts and be able to develop and implement KPI Management to support Technology. Collaborates - Building Partnerships and working collaboratively with others to meet shared objectives. Instils Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. Customer Focus - Building strong customer relationships and delivering customer-centric solutions If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Talent Acquisition team at Closing Date: 31/01/2025 AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at internal.sele or Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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