Service Coordinator

Service Coordinator
Reporting to:Hub Manager
Base: Clonakilty Day Services
Hours: 35 hours per week
Contract: Permanent
Closing Date: Friday 5th September 2025
For full position details and job description or for details on submitting an application please visit our website

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Please note that a 12 month panel may be formed from these interviews from which future positions may be filled.
Overall Purpose of Position
The purpose of this post is to develop and run a service for adults in West Cork who require individualised and significant support due to their level of support need.
This includes managing the day-to-day service including programme planning, scheduling, staff supervision and identifying staff training needs and co-ordinating same.
It includes ensuring each individual has an up to date and relevant person centred plan, which informs their daily experiences and progresses them in independence within their respective and or chosen communities.
The Coordinator is responsible for the design and planning of this service under the guidance of CoAction Management.
This is an evidence-based service centred on increasing the skills and independence of individuals accessing it.
The Coordinator is responsible to track progress and empirically validate all aspects of the service by demonstrating the measurable benefits to the individuals accessing this service.
35 hours per week.
FTE is 39 hours per week.
Main Responsibilities
Service Provision
Ensure that the individual needs of each person enrolled in the service are regularly reviewed and assessed through the use of the agreed person-centred planning tool and in conjunction with the multi-disciplinary team (MDT) as appropriate.
Guide and motivate staff in the implementation of goals identified in each individual's plan and in the delivery of supports.
Oversee the co-ordination of all services in the area of responsibility.
Ensure each of the hubs are operating in line with HSE New Directions Policy and Standards.
Guide staff, in ensuring compliance with legal and accreditation requirements, and promote a culture of best practice in all areas of the service'.
Participate in the On-Call system.
Attend case review meetings, case conferences and Referral & Enrolment meetings as required.
Maintain appropriate records and documentation in line with organisational policy, Salesforce NASS, and any other such systems that may be introduced from time to time.
Ensure that all safeguarding concerns, incidents and allegations of abuse are reported and responded to in line with organisational policy and procedures, HSE and Trust in Care requirements.
As part of a team, participate in the review, reconfiguration and development of services based upon identified needs in individual plans and as necessitated based on available funding and resources.
Promote a culture of active listening to and engagement with nominated persons, families, carers / significant others of the people we support so as to ensure any issues of concern, formal complaints, or concerns, are responded to appropriately and in a timely manner.
Regularly liaise with the multi-disciplinary team to ensure all referrals are managed and prioritised appropriate.
HR Responsibilities
Carry out line management duties for the area of responsibility including regular communication and engagement with 'leads', formal staff supervision, staff appraisals, team building and staff retention/motivation conversations.
Ensure effective planning of staff rosters in all areas of responsibility with particular regard to ensuring the staffing levels and skill mix are appropriate to the support needs and the number of the people being supported in each service area.
Work with the line manager and HR in the recruitment, selection, induction, training and ongoing professional development of staff
Maintain appropriate staff records and documentation, including the ESS system, annual leave records, OWT's, rosters, timesheets etc.
Support and encourage clear, regular and effective communication amongst staff and in particular staff who supporting people across a number of settings.
Health, Safety & Risk Management Responsibilities
Ensure there the Health, Safety and Risk management requirements, as per relevant organisational policies and procedures and legislation are in place, managed and regularly reviewed within each service area within the area of assignment.
Responsible for Health & Safety for the Area of Responsibility as set out in the Safety Statement
Ensure all infection prevention and control measures required during the current pandemic are adhered to in line with public health guidance
Financial Management Responsibilities
Ensure there are appropriate financial management systems in place to manage the income and expenditure for each area of responsibility within the area of assignment with regular support and guidance from the Finance Manager.
Manage the overall budgets for the area of assignment as a whole and approve purchase orders and invoices.
Ensure there is a lead person in each service area to ensure all maintenance and repair issues are dealt with in a timely manner, ensuring buildings and transport are maintained to a high standard at all times.
Ensure that resources for the delivery of services are planned, sourced, deployed and managed with value for money in mind in agreement with the Line Manager and in line with organisational policy
Manage and approve expenditure in line with the Procurement Policy, including purchase orders, invoices, expensive claims, petty cash etc.
Manage and approve staff timesheets, ESS etc. in conjunction with the prevailing system.
Strategic Planning and Community Networking
Contribute to the development and delivery of service plans.
Submit reports as requested by the line manager, and attend regular meetings as required.
Continuously stay abreast of national and international developments and best practice in the provision of services to adults with intellectual disabilities and autism.
Represent CoAction at local area level, developing relationships and strong links with families, local communities and similar organisations
Attend training and development courses that support the post holder in their role, as identified and agreed with the Director of Services.
Undertake any other duties commensurate with this position.
Duties may be altered or amended by the organisation to suit the changing needs of the people we support
Essential Qualifications
Third level qualification in education, psychology or other relevant third level qualification
Essential Skills
Leadership and supervision: proven ability in leading a team of staff and supervising their day to day performance
Coordinating services: proven ability to organise and coordinate a service.
Positive behaviour support planning
Have a well-developed understanding of 'individual planning' practices
Planning and organisational skills including the ability to manage cases and prioritise multiple caseloads.
Personal planning for individuals: skilled in directly assessing individual learning and support needs, working with families, designing learning programmes
An understanding of the philosophy and principles of the HSE's 'New Directions'
IT proficiency
Excellent communication skills, verbal and written.
Ability to work both within a team and independently.
Ability to use initiative, problem solving and decision making skills.
Demonstrate diplomacy, discretion and an ability to negotiate.
Demonstrate resource management skills.
Essential Experience
Leading a team and/or coordinating a service within the education or disability sector - minimum of two years experience.
Designing and implementing individual support and learning plans for adults or children with autism and or intellectual disabilities - minimum of two years' experience.
Experience in implementing change.
Desired Experience
Staff skills training
Experience within an evidence based educational or training setting for children or adults with autism
Experience developing and implementing a Behaviour Support Plan using Positive Behaviour Support
Other requirements specific to the post
Access to own transport arrangement is required.
Satisfactory Garda Clearance will be sought if not already on file.
Remuneration:
The salary for this role will be based on the CoAction 2024 salary scale and will be €34,383 t0 €49,101 per annum, pro rated.
Please note this pay scale is subject to increase is 2025 in accordance with the recent WRC agreement towards enhanced pay adjustments in Section 39 organisations.
Benefits:
Generous 25 days annual leave increasing with length of service
Pension
Paid maternity and paternity leave
Sick Leave
Income Protection
Health Bunny
Long Service Vouchers
EAP
Staff Savings Scheme
Onsite parking
Only applicants with existing legal rights to work Ireland can be considered.
The above description is intended to give a broad outline of the post only.
It is neither exhaustive nor definitive.
Duties may be altered or amended by the organisation to suit the changing needs of the people we support.
As much notice as possible will be given regarding any such changes.
It is our policy to review job descriptions on an on-going basis.
CoAction West Cork is an equal opportunity employer
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