Customer Service Operations Coordinator

9 hours ago

Cork, Cork, Ireland beBeeService Full time €35,000 - €55,000
Job Description:

This role is an excellent opportunity for a self-motivated, confident and adaptable team player to join our Cork office.

We are an Irish-based provider of HVAC, BMS & Energy Efficiency Solutions and Services in buildings. We have been delivering solutions to the HVAC, Electrical and Controls industry for over 30 years.

Located in our Cork office, the successful candidate will be part of the Service Desk team, providing the first point of contact for customers, service managers and engineers. Responsibilities include handling administrative tasks and supporting day-to-day operations. Excellent communication skills and ability to work effectively as part of a team are essential.

Duties & Responsibilities:

  • Analyse maintenance contracts, costings and allowances, and highlight any discrepancies.
  • Develop and manage detailed maintenance schedules.
  • Coordinate with service managers and customer to prioritise and plan maintenance activities.
  • Order consumables in a timely manner, in line with contract.
  • Identify opportunities to improve maintenance processes and enhance scheduling efficiency.
  • Creating and updating jobs on CRM system.
  • Answering service desk support phone.
  • Generating and issuing POs.
  • Liaising with service engineers and service managers on daily maintenance tasks level.
  • Responding to customer queries.
  • Generating status reports for customers and updating customer platforms.
  • Reviewing PPM reports to flag follow-up requirements.
  • Preparing maintenance jobs to be sent to accounts for invoicing.
  • Reporting to service desk manager daily.

Requirements:

  • Desirable skillset would be some level of experience in scheduling (delivery and status of reactive and planned tasks using procedures and methods).
  • Attention to detail and processes, strong analytical capabilities.
  • Maintain clear and excellent customer service skills at all times.
  • Strong problem-solving, and good decision-making skills.
  • Ability to work as part of a team.
  • Highly motivated and enthusiastic.
  • Possess an excellent working knowledge of Microsoft Office Suite.
  • The successful candidate must have fluent English with excellent interpersonal skills.
  • 2-3 years experience in similar role.

Benefits:

  • Performance-based bonus paid annually.
  • Company benefits package includes pension and healthcare on successful completion of probationary period.
  • Employee Assistance Program (EAP) on commencement of employment.

Location: Based in our Cork office – Centrepoint, Marina Commercial Park, Cork.

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