Customer Service Administrator

5 days ago

Cork, Cork, Ireland beBeeAdministrative Full time €25,000 - €35,000
Job Summary

This role involves providing exceptional customer service and administrative support to the team. Key responsibilities include meeting and greeting customers, operating a busy switchboard, handling telephone calls, and monitoring incoming calls.

Key Duties And Responsibilities
  • Meet and greet customers, providing refreshments as required.
  • Operate a busy switchboard, answering and directing calls efficiently.
  • Handle customer inquiries in a professional manner, escalating issues as necessary.
  • Monitor and record incoming calls, ensuring accurate information is maintained.
  • Follow up on customer queries and satisfaction surveys, improving overall customer experience.
  • Prepare and update reports for management, maintaining accurate records.
  • Provide administrative support to the Service Department, assisting with tasks as needed.
Requirements
  • Excellent communication and interpersonal skills, with the ability to understand and meet customer needs.
  • Efficient organizational skills, with attention to detail and ability to work well under pressure.
  • Enthusiastic and flexible approach to work, with a friendly and outgoing personality.
  • Strong numerical ability and IT skills, with proficiency in software applications.
  • Ability to work well as part of a team, with a flexible approach to work.
Benefits
  • Monday to Friday working hours, offering a healthy work-life balance.
  • Staff referral bonus scheme, promoting employee retention and loyalty.
  • Staff purchase scheme, offering employees exclusive discounts.
  • PRSA Company contributions, supporting employee financial security.
  • VHI Employee Assistance Programme, providing access to counseling services.
  • Flu Vaccine and Eye Test, prioritizing employee health and wellbeing.
  • Cycle to work scheme, encouraging sustainable commuting practices.

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