Customer Service Advisor

Customer Service Advisor - Hybrid - Full or Part Time Hours
Customer Service Advisor - Hybrid - Full or Part Time Hours
Capita Ireland are recruiting a Customer Service Advisor to join our team on a full time basis.
This role is based at our office in Clonakilty.
You'll join a small, friendly and dedicated team to support our clients customers with general enquiries and ensure a positive impression and proactive service is provided at all times.
You'll work across Monday to Friday between the hours of 8am to 6pm.
This position is full time time, working 37.5 hours per week.
The address for our office is: West Cork Business and Technology Park, Co. Cork, P85 YH98
Available to start as soon as possible.
Job Description
What you'll be doing:
As a Customer Service Agent, you will be supporting a long-standing client of Capita.
The varied role will include providing a fantastic customer experience on all interactions both with the client and their stakeholders.
We manage inbound and outbound calls, secure medical appointments while processing large volumes of data entry on new and existing applications.
We manage a digital mail room in our Clonakilty offices where inbound and outbound correspondences are processed.
You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work with confidence.
Attention to detail and accuracy is key in this role.
Handle a high number of customer queries via telephone and complete administration tasks
Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
What we're looking for:
Previous experience working in similar environment
Being highly methodical with a thorough attention to detail
Strong communication skills and the ability to build rapport with all callers
Having excellent organisational skills
Having the ability to work to stringent customer service SLA's and KPI's
Demonstrating confidence and the ability to communicate clearly and effectively
Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
Bringing a proactive attitude with the ability and ambition to develop role in the future
What's in it for you?
You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do.
You'll join a team where successes are celebrated and your ideas are heard.
There are opportunities within Capita Ireland to develop your skills and progress your career.
€26,325 per annum (pro rata for part time)
22 days annual leave (pro rata for part time)
access to Wrkit – giving you access to lifestyle savings, & discounts
cost of eyecare vouchers for eye examinations and money towards glasses if required
access to Capita pension scheme
access to Employee Assistance Programme
life Assurance Benefit
cycle2work plenty more
What we hope you'll do next:
Choose 'Apply now' to fill out our short application.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion.
We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email ****** and we'll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Capita is a consulting, transformation and digital services business.
We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens.
We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.
We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens.
We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler.
We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
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