Customer Service Advisor

Customer Service Advisor - Part Time and Full time available page is loaded
Customer Service Advisor - Part Time and Full time available
Apply remote type Office Based locations Clonakilty Cork time type Full time posted on Posted 12 Days Ago job requisition id Join Capita Ireland as a Customer Service Advisor – Clonakilty, Co.
Cork
Are you passionate about delivering excellent customer experiences?
We're looking for a Customer Service Advisor to join our welcoming team in Clonakilty on a permanent, full-time basis.
What's the role?
You'll be part of a small, friendly, and supportive team, helping customers with general enquiries and ensuring every interaction leaves a positive impression.
Your role will be key in delivering a proactive and professional service that makes a real difference.
Working hours:
Monday to Friday, 8:00 AM – 4:00 PM
30 or 37 hours per week – enjoy a great work-life balance with no weekend shifts
Location:
West Cork Business and Technology Park, Clonakilty, Co.
Cork, P85 YH98
Enjoy working in a scenic and peaceful location with a strong sense of community.
Why join us?
Be part of a collaborative and inclusive culture
Gain valuable experience in a supportive environment
Opportunities for career growth within Capita
Job title:
Customer Service Advisor - Part Time and Full time available
Job Description:
What you'll be doing:
Handle a high number of customer queries via telephone and complete administration tasks
Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
What we're looking for:
Previous experience working in similar environment
Being highly methodical with a thorough attention to detail
Strong communication skills and the ability to build rapport with all callers
Having excellent organisational skills
Having the ability to work to stringent customer service SLA's and KPI's
Demonstrating confidence and the ability to communicate clearly and effectively
Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
Bringing a proactive attitude with the ability and ambition to develop role in the future
What's in it for you?
You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do.
You'll join a team where successes are celebrated and your ideas are heard.
There are opportunities within Capita Ireland to develop your skills and progress your career.
€21,060 per annum
22 days annual leave
access to Wrkit – giving you access to lifestyle savings, & discounts
cost of eyecare vouchers for eye examinations and money towards glasses if required
access to Capita pension scheme
access to Employee Assistance Programme
life Assurance Benefit
cycle2work scheme....
and plenty more
What we hope you'll do next:
Choose 'Apply now' to fill out our short application and complete our assessment process so that we can find out more about you.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion.
We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email ****** and we'll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
#CEOFFICEHIGH
Location:
Clonakilty
,
Ireland
Time Type:
Full time
Contract Type:
Permanent
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Capita is a consulting, transformation and digital services business.
We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens.
We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.
We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens.
We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler.
We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
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