Customer Service Advisor

6 hours ago

Cork, Cork, Ireland beBeeService Full time €35,000 - €40,000

At this pivotal role, you will be the primary point of contact for customers, providing expert technical assistance and guidance through warranty or service processes. You will also be responsible for scheduling vehicles for service work, resolving customer issues, generating documentation, and maintaining accurate records.

Key Responsibilities:
  • Manage the front service counter, greet customers, and provide exceptional customer service from check-in to return of their vehicles
  • Be the key point of contact for customers booking vehicles for service work
  • Resolve customer issues regarding vehicle problems and repair timelines
  • Generate documentation relating to customer bookings
  • Negotiate costs and timelines with customers
  • Hand over vehicles to customers and explain any issues relating to the work/future work required
  • Invoice and collect payments from customers for services completed
  • Maintain accurate records of customer interactions and enter data into computer databases
  • Maintain Accurate recording of stock into and out of systems
  • Provide accurate and detailed parts quotations
  • Administer aftersales activities, including processing of warranty claims when required
Requirements:
  • 1+ years experience in a similar role
  • Possess strong organizational skills and an ability to structure workload efficiently
  • A full and clean driving licence is required

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