Client Solutions

GLG is seeking driven candidates for our Mandarin Speaking Associate position on our Asia Global Servicing team servicing Greater China clients.
Associate's help to drive GLG's business model and develop our client base – professionals at the world's top corporations, investment firms, management consultancies, and non -profits – through close coordination with members of the APAC Client Solutions team to fulfil client's primary research needs.
Associates are responsible for delivering GLG's underlying business processes, fulfilling timely client research requests, assisting senior team members with high-level product execution.
Associates are responsible for driving Gerson Lehrman Group's underlying business processes, fulfilling timely client research requests, assisting senior team members with high-level product execution, and facilitating in-person interactions between GLG's clients and Council Members.
Specific responsibilities include (but are not limited to):
Project Support
: Supporting the APAC Client Solutions team and more senior team members on all aspects of client engagements on a day-to-day basis.Fulfill time-sensitive research requests for GLG clients
Collaboration
: Partnering with colleagues from different teams and clients from different regions through multiple channels/platforms with timely response including Wechat and Email.
Target Oriented
: Meeting and exceeding monthly goals and metrics on multiple high priority projects, at any given time
Accountability
: Maintaining accountability and responsibility for client projects and the overall client experience.
Communication
: Professional business communication, both written and verbal as the role requires communication and collaboration with internal and external stakeholders.
As an Associate, you will have the opportunity to:
Excel in a fast-paced, demanding, and highly collaborative environment with colleagues around the world
Develop and refine strong, transferable business skills, including client service, communication, negotiation, critical thinking, and project management
Cultivate account management and commercial skills through direct client relationship building and responsive service
Become a people manager and lead future Associates once you outperform as an individual contributor
An ideal candidate will have the following:
Bachelor's degree or higherfrom a top tier university
Fluency in Mandarin and English is mandatory.
1 – 4 years relevant industry experience or financial services experience
Superior communication and interaction skills, including demonstrated oral, written and presentation abilities in both English and Mandarin
Successful track record managing multiple, simultaneous complex tasks and working in team environments
Passion for client service, especially with experience in phone-based professional communication.
Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment
Strong problem-solving skills and desire to learn about new topics.
Ability to build and manage relationships across the full professional spectrum including senior colleagues and extremely senior outside professionals.
Strong desire to work in a collaborative environment.
Excellent multi-task and time management skill to handle large volume of projects
About GLG / Gerson Lehrman Group
GLG is the world's insight network.
Our clients rely on GLG's global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world's best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions.
We connect our clients to the world's largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.
GLG's industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards.
Our compliance standards are a major competitive differentiator and key component of the company's culture.
Gerson Lehrman Group, Inc. ("GLG") is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
Gerson Lehrman Group, Inc. ("GLG") is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
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