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Customer Service Agent

4 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

Role: Customer Service Agent Location: Hybrid, 2 days in the office
Cpl is a proud Talent Partner to Bank of Ireland.
We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland's promises to deliver for their customers.
Cpl trusts that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receive access to the best training, systems, and support from our colleagues in Bank of Ireland.
Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract.
This role will provide full 360 support to you by way of full training and ongoing support to develop yourself.
This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery.
At the heart of this purpose is our commitment to an inclusive environment.
We are looking for a candidate for a Customer Service Agent on the People Operations Customer Service team.
The contract is for 6 months.
Responsibilities: Answer phones in a timely mannerFollow up on queries with other teams/areas within the group, where necessaryEnsure that six sigma forms are completed for all inputs/letters/formsAll issues/errors highlighted to Coordinator / Team LeaderDevelop & maintain a good working relationship with all colleagues & customers alikeBe flexible and have a willingness to help team members & other teams where necessaryBe flexible to change within the departmentBe familiar with all Policies, Procedures & Authorisations relevant to a successful day-to-day roleAll Complaints & Issues properly escalatedKnow who your Customers are & be aware of their requirementsRole requirements: Excellent team player with energy and commitment to achieving the goalsCustomer service experience with a strong customer focusStrong interpersonal and communication skillsA flexible, energetic, and innovative approach to work.
Ability to adapt to a changing environmentSelf-motivated with the ability to meet targetsExcellent problem-solving and resolution skills with good attention to detail with emphasis on getting it right first timeDesirable Qualifications, Skills & Experience: Experience in a phone-based roleStrong IT Skills, i.e., Microsoft productsBenefits of being a Cpl colleague on site: Great starting rates & hoursEngaged onboarding & trainingAPA/ QFA support subject to roleDedicated EAP programBike To Work schemeTravel tax incentivesA diverse and inclusive cultureRemote, hybrid & on-site opportunities - Subject to roleFlexible hours available - Subject to roleAccess to internal BOI Careers Lab and soft skill trainingCpl is committed to providing a positive employee experience for all its people where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression.
Cpl is an Equal Opportunity employer.
At Cpl, we believe that delivering our vision to be the world's best at transforming our clients and candidates through sustainable transformational talent solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so.
Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities and those who have taken time out for reasons including family or caring responsibilities.
If you are interested, please feel free to apply for this exciting opportunity or send your CV to my email address: ******

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