Customer Service Agent
3 weeks ago
We are currently recruiting a full time Customer Service Agent to join a busy and supportive administration team at a leading provider of homecare services, supporting thousands of customers across the Republic of Ireland and Northern Ireland.
Key Responsibilities
- Handle patient and healthcare professional queries in a dynamic, customer-focused environment
- Coordinate with internal departments and external contacts to resolve delivery-related issues
- Process orders and support field staff using a bespoke internal database
- Consistently meet and exceed service level targets
- Provide general administrative support as needed
- Previous experience in a similar customer service or healthcare-related role
- Excellent telephone manner and strong attention to detail
- Strong computer skills, particularly in Microsoft Word and Excel
- Organised, with the ability to prioritise workload effectively
- Flexible, with a positive attitude and strong communication skills
- Customer-focused and solutions-oriented
Customer Service IT Skills Quick ThinkingSeniority level
- Seniority levelEntry level
- Employment typeFull-time
- Job functionOther
- IndustriesAdministrative and Support Services
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