Customer Service Specialist

Job Requisition ID #

25WD90623Client Services Specialist - Italian+EU language speaking Position Overview As a Client Services Specialist, you will be a vital part of Autodesk's support, ensuring our customers' requests are actioned withcare, and understanding.
You will ensure that customer and partner problems are analyzed and resolved with the goal of creating a great customer experience in an environment of shared team knowledge.
You will report to the Senior Manager Client Services.
Wevalue hybrid working and if you live near enough to one of our offices you are welcome to work there some or all of the time but remote working is also supported in Ireland, however we would like you to join your team on a monthly basis to meet up. Responsibilities Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or using third-party tools to view customer's machine to determine the cause of access issues
Communicate with customers/partners across multiple systems, including phone, chat, and email (web and Outlook)
Ensure a high-level of customer and partner satisfaction
Receive, investigate, and respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfilment and other support requests
Provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners
Be a subject matter expert as it relates to Autodesk policies, processes, and tools
Be responsible for initiatives related to partner enablement and partner effectiveness; including delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews
Learn our internal systems that our partners and customers use to access our products and services.
Knowledge of operating systems is a must for a Client Services role
Educate our customers and partners on resources available to self-serve.
You will provide hands-on training, creating content, guiding via remote access, readiness call activities and delivering webinars
Liaise with sales teams to address customer related issues and order questions
Look for areas to improve both processes and systems and automated solutions
Minimum qualifications Fluent Italian, plus additional European language You have great communication skills
You can identify trends and propose solutions to recurring problems
You have Microsoft Office Skills and like to learn about new platforms and tools
You enjoy working in a customer service role providing live support
You will work from7 am until 3.30 pm weekdays #LI-SH1

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