Customer service specialist

CUSTOMER SERVICE SPECIALIST – OFFICE BASED
IN DUBLIN  Teleperformance is a fast-paced contact centre employer
who works alongside a number of house-hold known clients to deliver
world class customer service.We're looking for a Customer Service Specialist who is
passionate about helping people, solving problems, and delivering
exceptional support to work with a global client. Here is all you need to
know… Start Date:
September 2025Salary:
€16.00 per hour / €29,120.00 per annum with potential
to earn up to €34,000 with a performance related
bonusJob Type:
 Permanent
Working Hours: 35
hours per week (including
training)Training: 2 weeks
onsite in Dublin.Joining the
team: Please note that this role is fully office
based in Dublin.What will the shifts look
like?...Core
Hours:Monday to Friday, 9:00 AM – 5:00
PMEnjoy a stable weekday routine with evenings and
weekends free to
recharge.Rotational
Shift:6:00 AM – 2:00 PM, on a rotating
basis across 7 daysThis early shift rotation ensures
fair coverage while giving you afternoons off — ideal for personal
time, appointments, or family
commitments. Who we are looking
for… A professional, polite and courteous telephone
mannerAbility to deliver excellent service
with outgoing natureExcellent verbal and
written communication skills, with fluency in English
essentialA good listener who can convey
empathy, patience and understandingConfident
and proactive to deal with difficult situations and
conversationsConfident in having customer
conversations, with 2-3 years of customer support experience via
phone, email and webchat essentialHigh levels
of accuracy and attention to detailConfident
in working independentlySelf-motivated and
able to affectively problem solveInterpersonal
skillsBe driven to work towards achievable
targetsExperience in working with vulnerable
customersPrevious call centre/ customer
service experience is essential Values we look for you to
have:Process
Excellence - doing things well means something to you and you will
always strive to improve on your
workCollaboration - you
enjoy working with others and you like working as a team
playerCommunication - You
can speak and write clearly and in a confident
mannerEmotional
Intelligence - You possess the ability to be emotionally intellignt
meaning you are able to empathise, be kind and be good with
others. Open-mindedness
- you possess the ability to be emotionally intelligent meaning you
are able to empathise, be kind and be good with
others. Critical
thinking - you are abl to think logically when making
decisionsSolution
Orientation - having a forward thinking mindset focused on
resolving
challengesEntrepreneurship
- taking owenership, not being afraid to take on new tasks, develop
and have a self-driven
mindset. What will my role
involve…? Answer inbound calls with enthusiasm and a
desire to help out customers at the first point of
contactSupporting and providing a positive
experience for all our customers by helping them with all aspects
of their queriesHelping customers that may be
vulnerableProblem solving - taking ownership
of each and every query and ensuring these are resolved, making a
real positive difference for our
customersEnsure all customer complaints are
recorded in line with policy and where possible resolved at first
touch, delivering an efficient outcome for the
customerAbility to react fast when the day
gets busy and handle a wide variety of different customers –
excellent time management and ability to
multitaskConfident in following processes and
being able to clearly explain these to our
customeWhat are the
benefits?... Healthcare
insuranceDeath in
service Annual leave
20days + 10 days bank
holiday4%
pensionBonus (non
contractual and applicaple for certain
roles)  Disclaimer Please
be vigilant against job scams. Teleperformance
will never contact you about
anything other than your application through our official channels
- UK phone number, text or Teleperformance or email
address. If you receive any suspicious communications claiming to
be from Teleperformance, please disregard them and report the
incident to our team. Your security is our
priority. Disclaimer Please
note, only candidates who meet specific language proficiency scores
will be able to proceed on this campaign, this supersedes any other
pass mark you may receive. Where you pass the assessment but not
the above requirements we will endeavour to find other suitable
roles for you however this may not be possible, in this instance we
reserve the right to reject your
application. If you're
interested in joining us, APPLY TODAY to create your application
and our recruitment team will be in touch with you within 48 hours,
but please feel free to get in touch if you want to chat with our
team sooner. #priority

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