Customer Services Ambassador

2 days ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €32,100

Customer Experience Specialist Role

We are seeking a talented and enthusiastic Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and letter.

Key Responsibilities:

  • Handle direct customer interactions, providing solutions and guidance to empower customers to self-serve.
  • Take ownership of every customer interaction to ensure issues and inquiries are resolved satisfactorily.
  • Explain products & services, providing information on tools and sources to support customer independence.
  • Adhere to call processes, ensuring best practices in call introduction, query identification, resolution, and closure.
  • Manage customer complaints, striving for early resolution where possible.

Requirements:

  • Prior experience in a customer service industry, preferably within a corporate environment.
  • Strong telephone and verbal communication skills.
  • Active listening skills.
  • Passion for delivering positive solutions for customers.
  • Experience using technology platforms and willingness to learn new technologies.

Benefits:

  • A comprehensive training program to enable you to deliver the best customer experience possible.
  • Ongoing support to develop your knowledge and personal skills against a framework of competencies.
  • A series of promotions and pay rises as you progress in your role.

About the Opportunity

This is an exciting opportunity to be a key player in our thriving customer service team. You will have the chance to work with a dynamic and supportive team, delivering exceptional customer experiences every day.

Why Work with Us?

  • Join a rapidly growing team with opportunities for career advancement.
  • Benefit from in-person and virtual training, including classroom and practical experience.
  • Discover exciting possibilities for a secure future.

What We Offer

Our company values your well-being and supports your development. We aim to find a balance that works for everyone, offering flexibility regarding where and when you work.

Department Overview

Our customer service department is dedicated to delivering outstanding customer experiences every day. Our vision is to provide a seamless, joined-up experience to our customers and advisers when they want it, however they want it.

What Sets Us Apart

  • Proactive approach to finding solutions for customers.
  • Passionate about developing strong relationships to build trust in our business.

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