Hospitality Ambassador

2 weeks ago

Dublin, Dublin City, Ireland beBeeAmbassador Full time €30,000 - €35,000

This is an exciting opportunity to join a dynamic team as a Hospitality Ambassador.

Job Description

The Hospitality Ambassador plays a vital role in delivering exceptional guest experiences. Reporting to the Food and Beverage Manager, this role focuses on maintaining a welcoming atmosphere, ensuring top-quality service, and meeting high standards for coffee and food offerings.

Key Responsibilities
  • Provide a warm welcome to guests and deliver excellent customer service.
  • Oversee the presentation and quality of coffee, ensuring consistency in taste, temperature, and appearance.
  • Maintain a well-organized and fully stocked lounge, ensuring all items are available and fresh.
  • Monitor and improve food and beverage offerings to meet guest expectations and hotel standards.
  • Work closely with the kitchen team to ensure timely service and high-quality food presentation.
  • Manage lounge seating efficiently, accommodating guest needs and peak-time demands.
  • Ensure high hygiene and cleanliness standards across the lounge area.
  • Monitor stock levels and replenish supplies as needed, informing management of any requirements.
Customer Service Expectations
  • Provide an efficient and friendly service to guests at all times.
  • Follow key standards at all times.
  • Offer a warm and friendly telephone service to guests.
  • Handle guest complaints professionally and to a 4-star standard.
  • Maintain a positive and friendly attitude with both colleagues and guests.
Health and Safety Requirements
  • Able to abide by health, safety, and environmental procedures.
  • Report any health, safety, or environmental hazards within the hotel.
  • Report any accidents, incidents, and near misses that arise while on duty.
Presentation and Grooming Expectations
  • Wear the correct uniform and name badge at all times while on duty.
  • Ensure a high standard of personal hygiene and grooming at all times.
Additional Responsibilities
  • Attend relevant training courses as required.
  • Serve on committees when required.
  • Carry out additional duties as directed by Management.
  • Assist in other departments when necessary.

This role contributes to efforts to reduce environmental impact through reducing waste, improving energy efficiency & reducing water consumption.

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