Client Success Consultant

About UsAt Fenergo, we're not just building software - we're transforming how the world's leading financial institutions fight financial crime.Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game.We're more than a global leader in AI-powered client lifecycle management - we're reimagining how financial institutions tackle compliance.From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity.Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.But we don't stop there.At Fenergo, we believe in a world where financial institutions aren't just compliant - they're confident.Where technology doesn't just meet regulations - it stays ahead of them.Our mission is to empower financial institutions to stop financial crime and create a safer world.Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief.We're tackling some of the toughest challenges in financial technology.From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.Join us, and be part of a team that's building smart solutions, solving real problems, and shaping the future - together.About The RoleWe'relooking for aClientSuccessConsultantto join our growing ClientSuccess team.In this role, you will support a large portfolio of customers by delivering value throughautomated, one-to-many, and tech-enabled engagement strategies.This is a high-impact role focused on driving customer adoption, retention, and growth at scale.You'llwork cross-functionally with Product, Marketing, Support, and Sales to create scalable programs, resources, and touchpoints that enable customers to succeed without needing constant one-on-one attention.Key ResponsibilitiesSupport a large and diverse portfolio of clients, usingdigital-first strategiesto drive product adoption and customer health.Design and executeautomated onboarding journeys, lifecycle campaigns, and in-product guidance usingCXtoolsProvidehands-on product advice, demos, and tailored recommendations to clients to drive adoption,maximisevalue, and deliver seamless support throughout their journeySupport client queries through our digital client channels, ensuring our clients have a seamless,timely, and helpful experience at every touchpoint.Analysecustomer data and usage trends to proactively engage customers with the right message at the right time.Collaborate with Marketing to develop and deploycustomer education content, including webinars, knowledge base articles, guides, and videos.Identifyand prioritize at-riskaccounts andintervene via digital or light-touch outreach to improve retention.Partner with Product and Engineering to channel customer feedback and influence roadmap priorities.Create andoptimizesegmentation models and health scoresto improve proactive engagement strategies.Track performance metrics such as adoption, NPS, retention, and expansion, and continuously iterate on strategies to improve them.Key Expectations3–5+ years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably in a SaaScompanyExperience working with a SaaS product andproven ability to driveincreasedproduct adoptionand drive tangible outcomes for clients.Strong understanding ofcustomer engagement models(e.g., one-to-many, digital-led, tech-touch).Experience working withCS platforms(Gainsightpreferred)Data-driven mindset with the ability to use analytics and customer insights to inform strategy.Excellent written and verbal communication skills.Passion for customer success and delivering value through scalable, efficient methods.Self-starter who thrives in fast-paced, cross-functional environments.Nice to HaveExperience managing or scaling long-tail customer segments.Experience with customer segmentation, playbooks, and journey mapping.Our Promise To YouWe are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients' needs.What We Value Is At The CORE Of How We SucceedCollaboration: Working together to achieve our bestOutcomes: Drive Success in every engagementRespect: A collective feeling of inclusion and belongingExcellence: Continuously raising the barWhat's In It For You?Healthcare coverPensionEmployee Assistance ProgrammeOpportunity to earn an annual company bonus23 days annual leave3 company closure daysExtensive training programs, classroom and online, through 'Fenergo University'Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much moreBuddy system for all new startersOpportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies.Defined training and role tracking to allow you see and assess your own career development and progress.Work From Home set-up allowanceDiversity, Equality, and InclusivityFenergo is an equal opportunity employer.We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential.We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.Our hiring decisions are based solely on qualifications, merit, and business needs.We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success.We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement.We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.#J-*****-Ljbffr