HelpDesk Support Engineer
24 hours ago
HelpDesk Support Engineer Job Type:Contract 6+ months Extendable Location:Cork Onsite Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV Experience troubleshooting macOS and iOS operating systems The Role Provide technical support to client employees and contractors via phone, chat and/or email. Provide high level of customer service and professionalism in accordance with client policies, practices, and expectations Diagnose and troubleshoot technical issues according to client expectations. Document issues, troubleshooting steps, and resolutions in ticketing system. Advocate for the caller.Own the issue and facilitate technical support from the initial contact to resolution. Escalate unresolved complex issues to appropriate support teams. Key Qualifications Excellent customer service skills Strong troubleshooting and problem resolution skills, with the ability to probe, isolate and diagnose problems without scripted documentation Excellent English-language oral and written communications skills Excellent telephone, chat and email etiquette Excellent time management and multi-tasking skills Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment Ability to maintain composure and customer-service focus in stressful situations Motivation and ability to work as part of a distributed team Conceptual understanding of IP networking and basic network troubleshooting skills Conceptual understanding of multi-tiered and web-based information systems architecture Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV Experience troubleshooting macOS and iOS operating systems Experience using an IT service management or CRM system for tracking technical support cases Experience using a knowledge base system Candidates should hold appropriate RTWs for Ireland i.e. Stamp1G, Stamp 4, Irish/British/EU passport. For more information please apply here or contactAgnes Reena/Contact: eir evo talent is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent. Ref: EET6512-1 Skills: HelpDesk macOS and iOS operating systems IT service management or CRM system
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IT Support Engineer
9 hours ago
Cork, Ireland eir evo talent Full timeeirevo talent are seeking applications for an IT Support Engineer, this is a 12 month day rate contract located in Cork, this position is onsite. Own vehicle required for occasional travel to other client sites, fully expensed. Responsibilities: Resolving end-user hardware and software problems that cannot be dealt with by the Helpdesk. Documenting and...
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eir evo talent | IT Support Engineer
4 weeks ago
Cork, Ireland eir evo talent Full timeeirevo talent are seeking applications for an IT Support Engineer, this is a 12 month day rate contract located in Cork, this position is onsite. Own vehicle required for occasional travel to other client sites, fully expensed. Responsibilities: Resolving end-user hardware and software problems that cannot be dealt with by the Helpdesk. Documenting and...
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IT Support Engineer
2 days ago
Cork, Ireland PFH Talent Acquisition & Recruitment Full timePFH Technology Group is seeking IT Level 1 Helpdesk Support Engineers to join our expanding team. Based in Little Island, Co. Cork Initially a 12 month contract Duties Include: Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues Logging calls (tickets) and keeping records of customer queries...
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Deskside Support Engineer
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Cork, Ireland PFH Talent Acquisition & Recruitment Full timePFH Technology are looking for a Deskside Support Engineerto join our growing team in Cork. Objective: Provide hands on end user support, administration, installation and issue resolution for onsite for our client. Contract: Permanent Location: Onsite, Cork City Responsibilities: Responsibilities may include, but are not restricted to: Prioritise, manage and...
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Cork, Ireland eir evo talent Full timeHelp Line Technical support analyst Job Type:Contract 6+ months Location:Cork Onsite The Role Provide technical support to client employees and contractors via phone, chat and/or email. Provide high level of customer service and professionalism in accordance with client policies, practices, and expectations Diagnose and troubleshoot technical issues...
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IT Support Engineer
1 month ago
Cork, Ireland Reperio Human Capital Full timeIT Support Engineer Contract | €200-€240/day | Cork | HybridA client of mine is seeking an IT Support Engineer to join their team in Cork. This role focuses on providing Level 1 and Level 2 support across Windows and Microsoft platforms, troubleshooting technical issues, and supporting IT infrastructure projects in a hybrid work...
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BIS/IT Graduates
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Cork, Ireland PFH Talent Acquisition & Recruitment Full timePFH Technology Group are seeking BIS/IT grads to join our Helpdesk Team Based in Little Island, Co. Cork Initially a 12 month contract Duties Include: Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues Logging calls (tickets) and keeping records of customer queries Analysing call logs so you...
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PFH Talent Acquisition
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Cork, Ireland PFH Talent Acquisition & Recruitment Full timePFH Technology Group are seeking BIS/IT grads to join our Helpdesk Team Based in Little Island, Co. Cork Initially a 12 month contract Duties Include: Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues Logging calls (tickets) and keeping records of customer queries Analysing call logs so you...
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MES Support Engineer
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Cork, Ireland Cognizant Technology Solutions Ireland Full timeCognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance. Our specialist engineering teams have the aptitude to deliver and support...
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Reperio Human Capital
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Cork, Ireland Reperio Human Capital (Ireland) Ltd Full timeIT Support Engineer Contract | €150-€190/day | Cork | Onsite A client of mine is looking for an IT Support Engineer to join their team in Cork. This role is ideal for someone early in their IT career who is eager to grow their skills in a hands-on, fast-paced environment. The successful candidate will provide Level 1 and Level 2 support across various...
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Reperio Human Capital
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Cork, Ireland Reperio Human Capital (Ireland) Ltd Full timeIT Support Engineer Contract | €200-€240/day | Cork | Hybrid A client of mine is seeking an IT Support Engineer to join their team in Cork. This role focuses on providing Level 1 and Level 2 support across Windows and Microsoft platforms, troubleshooting technical issues, and supporting IT infrastructure projects in a hybrid work environment....
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Technical Development Scientist
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Cork, Ireland BioMarin International Limited Full timeWho We Are BioMarin is a global biotechnology company that relentlessly pursues bold science to translate genetic discoveries into new medicines that advance the future of human health. Since our founding in 1997, we have applied our scientific expertise in understanding the underlying causes of genetic conditions to create transformative medicines, using a...
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Cork, Ireland Munster Technological University Full timeThe School of Mechanical Electrical and Process Engineering comprises of: Centre of Craft Studies Dept of Electrical and Electronic Engineering Dept of Mechanical Biomedical and Manufacturing Engineering Dept of Process Energy and Transport Engineering It offers a comprehensive range of full-time and part-time undergraduate programmes and supports an active...
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Eolas Recruitment | IT Support Engineer
4 weeks ago
Cork, Ireland Eolas Recruitment Full timeOur Cork based client are looking for an IT Support Engineerto join their team on a permanent basis Excellent opportunity with a market leading company Good salary on offer with a benefits package and potential for career growth and development Job Responsibilities Providing advanced technical support to end-users across the group Resolving complex technical...
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Customer Service and Support Administrator
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Cork, Ireland Accpro Full timeLocation: Co. Cork Salary: €35k basic Hybrid: Yes, post-probation Type: Full-time, 12 month contract Our client, a leading supplier of equipment and engineering solutions to the pharma, biotech and chemical industries, are seeking to welcome a Customer Service and Support Administrator to their team for a 12 month maternity cover contract. Based in their...
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Mechanical Engineer
3 days ago
Cork, Ireland Asset Reliability & Consultancy Solutions Limited Full timeAsset Reliability & Consultancy Solutions (ARC Solutions) provide consultancy and engineering services focusing on asset management, reliability and maintenance. We work with companies of various sizes across the Pharmaceutical, Bio-Pharmaceutical, Power Generation and Petrochemical industries. We are looking for a Mechanical Engineer to join our team to...
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Mechanical Engineer
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Cork, Ireland Staffline Recruitment (ROI) Full timeThe Mechanical Engineer in the R&D department will be responsible for designing, developing, and testing new cooling solutions for data centres. This role requires a strong foundation in mechanical engineering principles, innovative problem-solving skills, and the ability to work collaboratively within a multidisciplinary team. The successful candidate will...
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Maintenance Engineer
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Cork, Ireland Cpl Resources Full timeJOB DESCRIPTION OF MAINTENANCE ENGINEER: Objective To define the duties and responsibilities, key competencies, and qualification and experience required of the Maintenance Engineer. Scope Reporting to the Site Maintenance Lead the Maintenance Engineer will be responsible for providing technical support to the maintenance, operations and project departments...
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Site Engineer
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Cork, Ireland Talent-Curve Full timeSite Engineer Location: Cork Contract: Full-time, Permanent About the Company Our client is a well-established contractor with a diverse project portfolio across Ireland. They specialize in delivering high-quality residential, apartment, and healthcare developments. This is an excellent opportunity for a motivated Site Engineer to work on a variety of...
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Chemical Process Engineer
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Cork, Ireland Cpl Resources Full timeThe Process Engineer will be responsible for implementation and continuous improvement of equipment and processes through the application of good engineering practices. The Process Engineer will report to the Engineering Manager or designee and will complete capital projects in accordance with the site capital plan. Scope of Responsibilities and Duties...