Mobility Deskside Support Engineer

3 weeks ago

Cork, Cork, Ireland Eir Evo Full time

Due to continued expansion of
eir evo
, we are now seeking to recruit an experienced
Mobility Deskside Support Engineer
to become an integral part of our Managed Services Team.
This role involves working on a dedicated team for a prestigious client, supporting an evolving multi-technology IT environment.
The successful candidate will gain exposure to technologies such as Microsoft Servers, Microsoft Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), and the latest Microsoft applications & solutions.
This is a one-year fixed-term contract based
onsite
with our customer in Cork.
High Level Overview:
Monitoring, managing, and supporting customer infrastructure
Provisioning accounts and equipment
Providing desktop support for the customer
Supporting Windows Desktops, Outlook, Networks, MS Office, O365
Configuring Microsoft Server, Exchange, Active Directory
Maintaining and updating documentation
Hardware troubleshooting
Interacting with and managing third parties
Application troubleshooting and support
Imaging and deployment
Managing file permissions and access rights
Configuring and supporting mobile devices
Role Overview:
Uploading and setting up business mobile applications for deployment, supporting application teams, managing Google updates, and verifying accounts
Managing Knox EFota, including campaigns, uploads, and device updates, as well as Knox Asset Intelligence management
Managing Sharefile UMT, including syncing user accounts, creating folders, and troubleshooting
Resolving tickets for 3rd level mobility support
Configuring Netscaler, including traffic policies, certificates, VIP management, and security updates
Managing remote management tools for field devices, security solutions, and account setups
Setting up and configuring Apple Business Manager, updating certificates, re-enrolling iOS devices, and managing activities
Experience:
At least 2 years in a Mobile Technical Support environment
Application support at 1st level
Support for Windows Servers, Active Directory, Microsoft Exchange, MS Office
Experience with Office 365 and virtualization is advantageous
Customer service and call handling skills
Preferred Certifications:
Microsoft Specialist in Windows 10
Microsoft MCP for Client or Server OS
CompTIA A+
CompTIA Net+
Exposure to:
Microsoft Operating Systems
Windows Servers
Virtualization (VMware, Citrix, Hyper-V)
SMB Networking
Unified Communications
Remote Access Solutions
Candidates must be eligible to work full-time and long-term in the specified location or hold a valid long-term work visa.
eir evo and our clients are equal opportunity employers committed to diversity and compliance with Data Protection laws.
By applying, you agree to our privacy policy regarding your personal data.
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