Mobility Deskside Support Engineer

2 weeks ago

Cork, Cork, Ireland Eirevo Full time

Due to continued expansion of
eir evo
, we are now seeking to recruit an experienced
Mobility Deskside Support Engineer
to become an integral part of our Managed Services Team.
This role involves working on a dedicated team for a prestigious client, supporting an evolving and multi-technology IT environment.
The successful candidate will gain exposure to technologies such as Microsoft Servers, Microsoft Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), and the latest Microsoft applications & solutions.
This is a one-year fixed-term
onsite
contract with our customer in Cork.
High Level Overview:
Monitoring, managing, and supporting customer infrastructure
Provisioning accounts and equipment
Desktop support for the customer
Supporting Windows desktops, Outlook, Networks, MS Office, O365
Configuring Microsoft Server, Exchange, Active Directory
Maintaining and updating documentation
Hardware troubleshooting
Managing interactions with third parties
Application troubleshooting and support
Imaging and deployment
Managing file permissions and access rights
Configuring and supporting mobile devices
Role Overview:
Uploading and setting up business mobile applications for deployment, supporting application teams with mobility solutions, managing Google updates, and account verification.
Managing Knox EFota, including campaign creation, upload approvals, and device updates, as well as Knox Asset Intelligence management.
Managing Sharefile UMT by syncing user accounts, creating folders, assigning users, and troubleshooting.
Resolving tickets for 3rd level mobility support.
Configuring Netscaler, including traffic policies, certificate management, VIP/Netscaler management, and security updates.
Managing remote management tools for field devices, setting up accounts, and handling security/infrastructure solutions without SSO.
Setting up and configuring Apple Business Manager, updating certificates, re-enrolling iOS devices, and managing annual activities, including escalation management and overnight sync to Intune.
Experience:
Minimum 2 years in a mobile technical support environment
Application support at 1st level
Support for Windows Servers, Active Directory, Microsoft Exchange, MS Office
Experience with Office 365 and virtualization is advantageous
Customer service and call handling skills
Preferred Certifications:
Microsoft Specialist certification in Windows 10
Microsoft MCP for Client or Server OS
CompTIA A+
CompTIA Net+
Exposure to:
Microsoft Operating Systems
Windows Servers
Virtualization: VMWare, Citrix, Hyper-V
SMB Networking
Unified Communications
Remote Access Solutions
Candidates must be eligible to work full-time and long-term in the specified location or hold a valid long-term work visa.
eir evo, eir evo talent, and our clients are equal opportunity employers committed to diversity and compliance with Data Protection laws.
By applying, you consent to the processing of your personal data in accordance with our privacy policy.
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