Mobility Deskside Support Engineer
3 hours ago
Due to continued expansion of
eir evo
, we are now seeking to recruit an experienced
Mobility Deskside Support Engineer
to become an integral part of our Managed Services Team.
This role involves working on a dedicated team for a prestigious client, supporting an evolving multi-technology IT environment.
The successful candidate will gain exposure to technologies such as Microsoft Servers, Microsoft Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), and the latest Microsoft applications & solutions.
This is a one-year fixed-term contract based
onsite
with our customer in Cork.
High Level Overview:
Monitoring, managing, and supporting customer infrastructure
Provisioning accounts and equipment
Providing desktop support for the customer
Supporting Windows Desktops, Outlook, Networks, MS Office, O365
Configuring Microsoft Server, Exchange, Active Directory
Maintaining and updating documentation
Hardware troubleshooting
Interacting with and managing third parties
Application troubleshooting and support
Imaging and deployment
Managing file permissions and access rights
Configuring and supporting mobile devices
Role Overview:
Uploading and setting up business mobile applications for deployment, supporting application teams, managing Google updates, and verifying accounts
Managing Knox EFota, including campaigns, uploads, and device updates, as well as Knox Asset Intelligence management
Managing Sharefile UMT, including syncing user accounts, creating folders, and troubleshooting
Resolving tickets for 3rd level mobility support
Configuring Netscaler, including traffic policies, certificates, VIP management, and security updates
Managing remote management tools for field devices, security solutions, and
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