Mobility Deskside Support Engineer
1 week ago
Overview
Due to continued expansion of eir evo we are now seeking to recruit an experienced Mobility Deskside Support Engineer that endeavours to become an integral part of our Managed Services Team, working on a dedicated team for a prestigious client, supporting an evolving and exciting multi-technology IT environment.
The successful candidate will work on and receive exposure to different technologies, Microsoft Servers, Microsoft Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), as well as the latest Microsoft applications & solutions.
This role is a one year fixed term contract based onsite with our customer in Cork
High Level Overview:
Monitoring and Management support and configuration of customer's infrastructureProvision accounts and equipmentDesktop Support for customerSupporting Windows Desktops, Outlook, Networks, Ms. Office, OConfiguration of Microsoft Server, Exchange, Active Directory.Maintain and build the current documentation in placeHardware troubleshootingInteracting with and managing 3rd partiesApplication troubleshooting and supportImaging and DeploymentManage File Permissions and Access RightsConfiguration and Support of Mobile DevicesRole Overview
Responsible for uploading and setting up business mobile applications for deployment. This includes supporting application teams with mobility areas of solutions, managing Google updates and verification of accounts, as well as handling various applications.Manage Knox EFota, including creating campaigns, approving uploads, and ensuring devices are updated. Additionally, handle Knox Asset Intelligence management by addressing app crashes and upload downtimes.Manage the Sharefile UMT by syncing user accounts to Sharefile, creating folders, assigning users, and troubleshooting.Resolve tickets for 3rd level Mobility SupportManage the configuration of Netscaler, including traffic policy, cert management, VIP/Netscaler management, configuration setup, and build. Test resources for security/infrastructure updates, including out-of-hours support. ESRI requires whitelisting once a week, and verify how often firewall tests will be required.Manage remote management tools for field devices, set up accounts and access, be the point of contact for security/infrastructure solutions, and handle account and password setups without SSO management.Handle setup and configuration of apple business manager, update certificates, reenrol iOS devices, and manage annual activities. Oversee escalation for issues/access and manage overnight sync to Intune from Apple.Experience
2+ years Working in a Mobile Technical support environment (required)Application Support – 1st LevelWindows Servers, Active Directory, Microsoft Exchange, MS Office – Level 1 supportOffice and Virtualization experience advantageous.Customer Services, Call Handling
It would be preferred if the candidate had one of the following accreditations and experience
Successful candidates will receive exposure to
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