Implementation Consultant

About the Role
Topia is the leader in providing technology solutions to manage all forms of employee movement and work location flexibility effectively, at scale and with a firm focus on compliance.
Our secure, cloud-based platform is used to support businesses before, during and after their people move or travel to wherever they need to be and helps companies ensure the right people are in the right place at the right time.
We are looking for an Implementation Consultant to join our team in Dublin, Ireland.
As an Implementation Consultant, you'll manage software deployments, ensuring timely delivery and customer satisfaction.
You'll validate solutions, resolve issues, and guide clients through go-live, while coordinating with internal teams for seamless transitions.
Responsibilities include:
Documentation of project progress as per project management best practices (meeting minutes, project plan updates, weekly status reports)
Technical solution validation via customer workshops
Development and management of implementation project plans
Successful technical solution delivery to the customers
Management of solution gaps and customer expectations
Gather and assess customer requirements versus technology and capabilities
Resolve technical issues related to implementation
Facilitate user acceptance testing, training and customer go live
Manage transition of customer to Customer Success and Technical Support teams post go live
Manage several software deployment projects in parallel
Coordinate and/or manage internal and external resources, both technical and non- technical
Understand customers' needs and work with the Topia team to advise customers on how to best leverage Topia technology and services to achieve their goals
Set clear customer expectations and manage scope of projects
Complete projects on time and on budget while delighting customers
Contribute to continuous improvement of Topia's project management practices and documentation
Support the Implementation team with additional tasks and projects as needed.
About You
2-4 years ofrelevant experience in customer onboarding, onboarding, consulting, support, sales engineering, or technical problem-solving
You are experienced or have knowledge related to Talent Mobility or Global Compensation Management
Experience leading software implementations
Experience in client services in a B2B/SaaS environment
Strong communication and customer relations skills.
Demonstrated client empathy; ability to de-escalate tense situations
Ability to understand and communicate high level technical concepts related to software configuration and platform integration
Ability to effectively manage multiple projects at the same time
Acute attention to detail, pride/ownership of work product
Advanced in MS Office, Excel, Word, PowerPoint and Outlook
Ability to work independently in a fast-paced environment and to adapt quickly to changing priorities
Bachelor's degree is Business or a related field preferred or equivalent experience
About Topia
At Topia, we expand horizons to transform the future.
As part of a mission and values-driven culture, employees have autonomy, opportunities for growth, and the ability to directly impact our business.
We also offer competitive perks and unique experiences.
While each country has its own specifics, our global offerings include:
Generous time off including paid volunteer time, recharge days, and floating holidays
Comprehensive health benefits
Competitive base salary and performance-based incentives
Professional development opportunities
Company-sponsored events and activities
Salary range: €55,000 - €75,000
The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.
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