Customer Service Executive
4 weeks ago
Customer Service Executive - Fluent Spanish & Portuguese Required - Wednesday to Sunday from 15:30 - 00:00
Customer Service Executive - Fluent Spanish & Portuguese Required - Wednesday to Sunday from 15:30 - 00:00Apply locations Dublin, Ireland
Job type: Full time
Posted on: Posted 23 Days Ago
Job requisition id: R2908
Job Description:This opening is for 5 consecutive days, Wednesday to Sunday, from 15:30 to 00:00This role requires hybrid attendance, with 3 evenings in our Park West officeWe are seeking an innovative Customer Service Executive with full fluency in Portuguese, Spanish, and English to join our world-class team.
You will support customers with daily issues like password requests, and handle complex issues such as supply chain malfunctions, among other activities.
Your main KPI will be delivering a positive customer experience, solving issues effectively rather than just closing cases, through phone or email interactions.
This is not a typical call center; we do not use IVR and focus on ensuring every customer has a positive experience.
You will work in a diverse environment with over 25 nationalities, with recognition and rewards for high-quality work and customer satisfaction.
The Value You Will BringBe the voice of Workhuman, ensuring positive customer experiences.Own, document, and resolve customer issues, and suggest improvements.Contribute to process improvements.The Skills You Will BringFluency in Portuguese, Spanish, and English.Focus on customer experience and urgency.Respectful relationship-building across cultures.Ambitious, hardworking, positive, and career-oriented.Customer relationship skills.Effective use of technology systems.Benefits25 days annual leave, increasing with service.Health and dental cover, pension, recognition programs, discounts, travel cards, income protection, life assurance, educational schemes, wellness activities, and more.#LI-SC1
#LI-Hybrid
About Workhuman: Our mission is to bring more humanity to the workplace, embracing diversity and fostering an inclusive environment.
We are shaping the future of work with cloud-based applications that enhance employee engagement and culture.
Recognized as a top workplace in Ireland, Europe, and Boston, with over 7.5 million users across 180 countries, our core values include Respect, Determination, Innovation, and Imagination.
Workhuman is an Equal Opportunity Employer committed to diversity and inclusion.
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