Customer Service Representative

About the RoleJob PurposeTo undertake the Customer Service process within Panda Recycling ensuring that agreed service levels are achieved to customers at the best value.Role ContextThe Customer Service Representative will work as a vital part of the Customer Service team to act as a support to the customer as they transact their business with Panda.The CSR will ensure that in all interactions with customers – the service loop has been closed.Responsibilities:Answering incoming calls in a high volume inbound call centreDealing with customer service queries/complaints and liaising with other departments to resolve issues.Process all customer related queries and requests in a timely and consistent mannerAn ability to accept ongoing training and be willing and able to be trained for new equipment, processes and operations.To be prepared to work in a flexible multi skilled environmentWork as part of a team with a positive attitudeFlexibility from your designated work patterns may be required from time to timeCandidate Profile:Excellent professional telephone manner and customer service skillsCustomer FocusedMinimum one year experience in a Customer Care roleGood organisational skillsExcellent computer skillsAbility to work in team environmentExcellent people skillsCommercial awarenessProven ability to perform and remain calm under pressureFlexibility – the ability to respond to different tasks in other areas of the working environmentEssential CompetenciesCustomer Service and Communication:Experience in communication with customersAbility to communicate effectively - Oral & writtenAbility to communicate effectively with different groups and individualsAbility to follow specific processes and proceduresDemonstrates high level of customer satisfaction in previous position(s)Experience on Process Managed EnvironmentExperience in communication with management throughout the company.Problem Solving Techniques:Ability to identify problems.Ability to apply analytical and investigative skills to resolve customer issues.Ability to handle challenging support situations.Personal Interaction:Ability to convey knowledge to others.Ability to adapt to a changing environment.Ability to think outside the box.About UsJoin us on the journey.....Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values.We're now a group of almost **** people, all contributing to that growth and success.Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future.Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre.As a team, we're safer together.We deliver our customers with a partnership approach to managing their resources responsibly.We constantly push the boundaries of innovation.What's good today can be better tomorrow.Beauparc is not just a company, it's a resource recovery business.Over the past three decades we've grown and diversified significantly, we believe that great leadership is rooted in strong values.As leaders within this industry, we're committed to shaping a better future for our friends, families and communities.Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices.Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.Take the first step today and join us on the journey..........Beauparc aims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside.(DE&I Policy Statement)#J-*****-Ljbffr