Reservations Agent

6 days ago

Dublin, Ireland O'Callaghan Collection Full time

About Us
O'Callaghan Collection is a thoughtfully curated and design led collection of 5 Irish family-owned and managed luxury boutique hotels located in the heart of Dublin and Gibraltar city centres.
Each boutique hotel has its own unique identify that reflects its location and offered guest experience.
Our properties are continually being developed in order to exceed evolving customer expectations.
Our philosophy centres around tailored guest and client solutions.
We prioritise personalised service and experience over a one-size-fits-all approach.
We recognise that excellent customer outcomes are directly tied to the satisfaction and engagement of our employees.
Therefore, our approach to attracting and retaining talent is centred around creating a workplace culture that values and supports our staff.
We seek talented people, visionaries who want to make their mark by helping to create something truly spectacular, who want to know that their opinions count, and their contributions are valued.
We strive to provide our employees with a challenging and rewarding work environment that encourages personal and professional growth.
We offer comprehensive training and development programs to help our team members achieve their career goals and stay up to date with industry trends.
In addition to investing in our employees\' career development, we also prioritise their well-being and work-life balance.
We offer competitive compensation packages, flexible scheduling, and a range of employee benefits and perks.
Our goal is to attract and retain top talent in the industry who share our commitment to excellence and passion for providing exceptional service to our guests.
If this sounds like you, we'd love to connect.
We are Caring|Proud|Accountable|Determined.
Benefits
Free use of our fully equipped gym
Your Birthday as an extra paid day off
Enhanced holidays with service
Rewards programme
Refer a friend - €500 reward
Discounted room stays - friends and family
Discounted F & B when you are a guest in any of our hotels
The opportunity to progress - 4 Hotels in Dublin city and a Hotel in Gibraltar
Tax saver for travel tickets
Bike to work scheme and a safe place to leave your bike.
Role information
Manage Guests reservations, ensuring that their needs and wants are met with a professional manner.
Provide details of hotel facilities, offer Best Available Rates for the guests preferred dates giving options of the room @types available.
Excellent attention to detail.
Ability to prioritize in a fast paced environment while providing exceptional customer service.
Experience with Opera is preferable.
Requirements
Must be fluent in English both written and Oral
Strong customer care skills
Ability to organize and prioritize
Experience with Opera PMS is a priority
Having knowledge of third~party websites is desirable
Excellent skills with Microsoft Word, Excel and Outlook
A positive attitude and willingness to learn
Confident and a clear communicator.
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