
Donor Care Assistant
2 weeks ago
Overview
The Donor Care Assistant supports and engages donors, ensuring excellent communication, accurate administration, and smooth financial processing to encourage ongoing support.
This is a fully on-site role, offered to support the charity during its busy period from October to January.
Hourly Rate: €15p/h
Key Responsibilities
Process and reconcile donations across all platforms
Maintain accurate donor records in MS Dynamics CRM
Ensure compliance with data protection (GDPR)
Provide excellent donor care via phone, email, and letters
Support thank-you communications and relationship-building activities
Manage inbox, filing, and routine data checks
Essential Skills
Strong written/spoken English and professional phone manner
Donor/customer-focused approach
Administrative accuracy and problem-solving skills
Experience with databases/CRM systems
Proficient in MS Office (Word, Excel, Mail Merge)
Desirable
Experience with MS Dynamics CRM
Knowledge of GDPR and financial processes
Contact Ingrid on 015005922 for more information
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