Return Agent Customer Service

You may choose to display a cookie banner on the external site.You must specify the message in the cookie banner and may add a link to a relevant policy.If you are unfamiliar with these requirements, please seek the advice of legal counsel.## **Job Description******Join us this summer and receive a €500 sign-on bonusBonus payable after 3 months of continuous service.Valid from June 23 to August 31, ****.********Customer Returns Agent** you will be working in a fast paced environment where the customer is at the centre of everything we do.You will be responsible for providing a world class customer facing service at every stage of the rental process.This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.******This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis and requires all applicant to hold a full, valid, clean B drivers licence.********Benefits:***** Competitive Salary* Summer Sign on bonus* Starting 29 holidays (including bank holidays), increasing with length of service* Monthly uncapped commission* Medical refund scheme* Enhanced statutory sick pay* 1.5% employer matched Pension scheme* Enhanced Maternity and Paternity benefits* Access to Hubex benefits and discounts platform* Life Assurance x2 basic salary* Employee Assistance Programme* Opportunities for career advancement and professional development* Voluntary flu vaccination voucher* Bike to Work Scheme****Key Responsibilities:***** Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.* Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.* Ensure all administration is completed accurately according to operating procedures.* Process all workshop vehicles according to operating procedures.* Ensuring cars that are due service or repair are sent aside for maintenance.* Communicate regularly with our fleet supervisors to ensure cars are up to companies standard.* Communicate regularly with our damages department with any queries related to new damage found.* Adhere to all company policies, procedures, and safety guidelines.Responsible for own health and safety and that of other work colleagues.* Ad hoc duties in line with business needs.****Your Skills:***** Full clean B driving licence held for a minimum of 2 years essential.* Excellent communication and face to face interpersonal skills.* Ability to work as part of a team in a fast-paced environment.* Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.* Car rental/sales experience is desirable but not essential (training will be provided).* Passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.We provide a working environment for our colleagues that nurtures their career ambitions.Everyone counts at Europcar.We are now building our operations for growth over the coming year.As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success.Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry.Europcar is committed to helping employees develop market-leading skills through ongoing training and development.**\*\*Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons \*\*****EMG2****Europcar Mobility Group**A Europcar Mobility Group é uma empresa global de mobilidade, com 75 anos de experiência em serviços de mobilidade e uma posição de liderança na Europa."Ajudamos a mudar a forma como se desloca" é o que defendemos e nos une.Oferecemos aos particulares e às empresas uma vasta gama de serviços de aluguer de automóveis e carrinhas, seja por algumas horas, alguns dias, uma semana, um mês ou mais, a pedido ou por subscrição, contando com uma frota de mais de ******* veículos, equipados com os mais recentes motores, incluindo uma percentagem crescente de veículos eléctricos.As nossas marcas respondem a necessidades, casos de utilização e expectativas diferenciadas: Europcar - líder mundial no aluguer de automóveis e veículos comerciais ligeiros, com um posicionamento premium, Goldcar - líder na prestação de serviços de aluguer de automóveis de baixo custo na Europa, e Fox-Rent-A-Car, um dos principais intervenientes no mercado de aluguer de automóveis nos EUA, com um posicionamento "value for money".A satisfação dos clientes está no centro da ambição do Grupo e dos nossos mais de ***** colaboradores, em todos os locais onde apresentamos as nossas soluções de mobilidade, graças a uma forte rede em mais de 130 países.Mais informações em:#J-*****-Ljbffr