Account Service Coordinator

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What you'll be doing...
Full-time role in Global Customer Success department, being obsessed to deliver the best customer experience and service level in a fast-growing and dynamic environment.
You will be assisting customers on a daily basis through scheduling activities related to Installation requests, tech visits, hardware replacement, working closely with our installation partners and customer support colleagues.
Essential job functions:
? Single point of contact, ensuring that the customers requests are carried out on schedule;
? Coordinate activities between customer and installation vendor;
? Make sure the customer is comfortable with the product by checking the installations are
complete and the platform up to date;
? Actively work with other departments of Our Client global organization as well as deal with
customers and vendors on a daily basis;
? Handle incoming customer requests, both from external and internal calls & emails as well as
from vendors by raising and managing cases with end-to-end accountability; this includes but is
not limited to understanding the different systems (CRM)
? Recognise the patterns for recurring matters and take necessary actions to achieve fastest
possible resolution and assure the highest customer satisfaction level
What we're looking for...
The ideal candidate has a strong understanding of the UK and Ireland market, and a deep understanding of our products.
Candidates should have a clear understanding of what drives customer satisfaction, and also strong willingness to develop further.
Professional we are looking for should have well developed skills listed below:
? Telematics background and experience in a customer-facing role;
? Experience with industrial systems, electronics, or similar hands-on work is a plus;
? Experience in Vendor Management and Scheduling Service Deployment activities would be
appreciated;
? Fluent written and verbal communication in, English and another European language is a plus;
? Experience with CRM systems - Salesforce would be preferred;
? Strong communication and listening skills;
? Well-developed time management and prioritization skills;
? Structured "can-do" approach to open matters and tasks in a demanding environment;
? Methodical and conscientious documentation skills;
? Willingness to develop while identifying opportunities over self-reflection;
? Ability to work under pressure.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Customer Service
Industries
Telecommunications and IT Services and IT Consulting
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