Transfer Agency Analyst/ Customer Service
3 weeks ago
Whilst also ensuring you are meeting all client service standards and regulatory requirements.
The Transfer Agency (TA) department provides third party fund services to numerous fund management companies covering the full range of shareholder service functions including client services, dealing, registration, settlements, distributions, and commissions.
Whilst working with TA partners and Team Leaders to ensure service deliveries are met daily, you will also be expected to develop on the job skills to enhance not only your own performance but the overall performance of the department.
Principal Responsibilities Responsible for the oversight of reconciling all assigned accounts accurately and efficiently within relevant deadlines Ensure queries are answered in line with department procedures Work queue management and completion within relevant deadlines Attend and participate in team huddles and team meetings Support team in monitoring mailboxes to ensure all queries are completed within the service level agreement Consult with other TA partners to monitor and resolve reconciliation entries & queries Support the improvement of quality through procedural reviews and enhancements Fulfil additional, relevant, tasks appropriate to the role and business requirements Take part in any project related work as required Maintain a close working relationship with other areas of TA and external stakeholders Ensure adherence to all Northern Trust policies, procedures, and controls Ensure all deadlines met by the team in relation to reconciliation matching; follow up on reconciliation breaks and payment instructions ensuring correct calculation.
Final sign-off on all reporting prior to distribution internally/externally Ensuring all reporting is delivered within agreed deadlines Responsible for maintenance off of Daily Checklists Ensure sufficient cover for all tasks within the Reconciliations Team on a daily basis Fulfil additional, relevant, tasks appropriate to the role and business requirements Skills Strong Administration/Customer service Help with investor/client queries Assist in reporting, flagged information, KPIs May suit a recent graduate with a keen interest in financial services Attention to details Able to Multitask Skills: Customer service administration finance transfer agency clients
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