Customer Service Agent

4 weeks ago

Co Meath, Ireland Total Talent Full time
We are currently recruiting a full time Customer Service Agent to join a busy and supportive administration team at a leading provider of homecare services, supporting thousands of customers across the Republic of Ireland and Northern Ireland.

Payment: 14.42 per hour Working Hours: Monday to Friday, 8am to 5pm Contract: This is a full time Maternity Cover contract.

Key Responsibilities: Handle patient and healthcare professional queries in a dynamic, customer-focused environment Coordinate with internal departments and external contacts to resolve delivery-related issues Process orders and support field staff using a bespoke internal database Consistently meet and exceed service level targets Provide general administrative support as needed Ideal Candidate Profile: Previous experience in a similar customer service or healthcare-related role Excellent telephone manner and strong attention to detail Strong computer skills, particularly in Microsoft Word and Excel Organised, with the ability to prioritise workload effectively Flexible, with a positive attitude and strong communication skills Customer-focused and solutions-oriented Skills: Time Management Communication Customer Service

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