Process Improvement Specialist

3 days ago

Naas, Co Kildare, Ireland Teleperformance Full time
Job
Description – Process Improvement SpecialistShort Overview of Job
ResponsibilitiesThis role
is a key position within a newly created team responsible for the
delivery of processinnovation and continuous improvement initiatives across
multi-jurisdictions.
It will play an important role in helping to
foster a culture of sustainable change through the creation and
embedding ofTeleperformance
methodology and the supporting framework to deliver business
transformation.Responsibilities:To identify
and deliver service improvement activity across the business
through employingprocess improvement methodologies and the application of
innovative thinkingTo work with key
business stakeholders to build a continuous improvement environment
tosupport an
ongoing programme of changeTo support
the delivery of better value and greater efficiency through the
identification andelimination of unnecessary complexity within business
processes and identification of betterways of
workingTo identify trends and process
variations as part of establishing a continuous
improvementmonitoring systemTo assist
in the development and implementation of a 'best-in-class'
continuous improvementstrategyTo take ownership of
change initiatives from evolution/efficiency identification through
toproject
delivery via internal governance and
controlsTo elicit requirements and
drive process change using staff interviews, document
analysis,requirements workshops, surveys, site visits, business
process descriptions, business analysisand workflow
analysisTo work with other team
members and business services departments to devise new
supportmaterial
based on the revised processes, to include training, reporting and
systemsenhancementsTo actively
monitor project risks to foresee/identify potential problems and
proactivelyidentify solutions to address in
advanceTo ensure the business impact
and project objectives/dependencies are identified,
alwaysreported
on and managedTo set up a program,
deliver coaching and run projectsTo complete
post implementation reviews to ensure successful delivery has been
achievedand to
ensure that improvements can be made for future
projects Requirements:Minimum of 3
years of experience in the same field or
capacityClient-Focused Solutions Experience,
Project Management Skills, Ability to
CommunicateClient Needs with
staffExcellent understanding of
continuous improvement concepts including Six Sigma,
LeanIdeal
Skills
• Process Excellence
•
Collaboration 
• Communication 
•
Emotional Intelligence 
•
Open-Mindedness 
• Critical Thinking 
• Solution Orientation 
•
Entrepreneurship
• AI Proficiency
• Data
Literacy value stream
mappingTalent to influence management
and ability to manage multiple
projectsexcellent written and oral
communication skillsPreferably with either one
of the following certifications – COPC, PMP or Lean
6 SigmaProficient in the use of Microsoft
Office, including Project, Visio, Word, Excel, Outlook,
andPower PointExperience of the
whole project life cycle, able to operate in the initial conceptual
designstage, in
the depths of system testing, and at each stage in
betweenStakeholder management
skills

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