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Deputy General Manager

4 weeks ago


Galway, Galway, Ireland Clifden Stationhouse Hotel Full time
Job Advertisement: Deputy General Manager Location: Clifden, Connemara, Ireland Are you a passionate hospitality professional ready to take the next step in your career? Join our team as Deputy General Manager at the Clifden Station House Hotel in beautiful Connemara.

You will play a pivotal role in delivering exceptional guest experiences, leading a dedicated team, and ensuring the smooth day-to-day operations of our hotel.

About the Role Reporting directly to the General Manager, you will oversee the hotels operations, motivate staff, and enhance service standards across all departments.

In the GMs absence, you will be the responsible leader onsite, ensuring excellence in every aspect of our guests stay.

Key Responsibilities Guest Experience: Prepare for arrivals, review reservations, and note preferences or special requests.

Welcome guests warmly, creating a sense of hospitality during check-in and throughout their stay.

Act as a visible point of contact, ensuring guests feel valued and addressing any queries or complaints professionally.

Team Leadership: Lead and liaise with department heads to maintain high standards of service.

Motivate and engage staff to deliver memorable customer experiences.

Support the F&B team during busy periods to ensure exceptional service.

Operations Management: Coordinate training and development programs for staff, ensuring continuous improvement.

Enforce grooming and uniform policies and implement disciplinary procedures when necessary.

Promote cross-selling and up-selling opportunities across all hotel departments.

Promoting Local Attractions: Share knowledge of Connemaras attractions, helping guests discover hidden gems and local highlights.

Acting General Manager Duties: Assume responsibility for all hotel departments during the General Managers absence, ensuring seamless operations.

______________________________________________________________________________________ What Were Looking For: Proven experience in a managerial role within the hospitality industry.

A passion for delivering exceptional guest experiences.

Strong leadership, communication, and problem-solving skills.

Knowledge of the local Connemara area is a distinct advantage.

Flexibility and ability to thrive in a fast-paced environment.

_______________________________________________________________________________________ What We Offer: A competitive salary and benefits package.

Opportunity to work in a stunning location.

A supportive and dynamic team environment.

Career growth and development opportunities.

Company pension Life Assurance Benefit Onsite Gym Membership Relocation assistance (including discounted accommodation locally) ______________________________________________________________________________________ If youre ready to lead, inspire, and make a difference in hospitality, we would love to hear from you.

The Clifden Station House Hotel - where exceptional service meets unforgettable Connemara charm.

Skills: hotel manager deputy manager Benefits: Gym Group Life Assurance Pension Fund Paid Holidays